Tecno Mobile has however provided their customers with the Latest Android Smartphones running on high screen density, resolutions, 18:9 aspect ratio of edge-edge, high end performance, fingerprint scanner, long lasting battery, powerful dual camera and many others but that doesn’t stop the company from giving solutions to simple problems.

Right now, almost all the newer phones develop one issue or the other even after weeks, months, years, decades, generations of purchasing it and that doesn’t exempt even the iPhone X that freezes most times after months of launching the phone.

These has also happened to Samsung, Xiaomi, LG and many other bigger brands, you can think of but the issue here, is when they do not pay attention to the updates and solving issues that matters. Below are the many issues some Tecno and other Phones faces and solutions.

Also Read: Tecno Official Repair Centers and Stores Addresses & Numbers in Nigeria

tecno l9 plus phone

Tecno Android Phones Problems and Solutions

Now, lets get started with the most popular ones before others.

*. Question: How to make your phone run faster?

Answer: 1. Clear your App Cache (30 seconds): Setting — Storage — Cached data (You can also use a third party app such as App Cache Cleaner)

2. Disable Bloatware (60 seconds): Setting — Applications Manager — (Select the apps you want to get rid of)

3. Disable Animations (60 seconds): Setting — About phone — Build number — Developer Options — Window animation scale– Animation to off — Select Transition animation scale & Animation duration scale and set each to off

4. Disable Lock Screen Animations (30 seconds): Setting — Lock screen — Unlock effect — Choose None

*. Question: How to fix a phone dropped in water?

Answer: Do the following;

1. Take the device out of water immediately.

2. Don’t press any button and just remove the battery.

3. Give the outside a good dry with a towel or tissue, do not use hair dryer or baking it beside stove.

4. Fill a container with dry rice and bury the phone, after two days you can try to turn it back on.

*. Question: Does your device charge smoothly lately?

Answer: Remember to clean up the debris inside the microUSB port also the charging cable, and never charge near water or in excessively hot or humid conditions.

*. Question: What should I do if my phone is not ringing for an incoming call?

Answer: Try the following troubleshooting tips:

1. Ensure that your phone is on and that there is sufficient signal strength.

2. Signal strength is indicated by the signal indicators at the left side of the phone’s display. These indicators move up as the strength of the signal increases and down as the signal decreases.

3. To increase your phone s signal strength, try moving your phone slightly, or move towards a window if you are calling from inside a building.

4. If the phone s profile is set to Silent, Flight, Offline, or any other profile where ringing is silenced, it will not ring.

5. Change the profile to General or Normal as instructed in the user guide. Check also the settings of your active profile, especially Ringing tone, Ringing type and Ringing volume.

6. You may also try another Ringing tone, for example built-in tune, to rule out possible corruption of a transferred ringing tone.

7. Make sure that call divert is not activated. Check if the headset is attached to your phone. For some phone models, the ring does not come through the speaker, only through the headset.

8. Make sure your device is running the latest software.

9. For downloads and assistance, go to your local mobile phone website s support page.

Question:What is an IMEI number of the mobile handset and how can we get it?

Answer: The IMEI number is a 15 digit number unique to a mobile handset which can help in tracking your mobile phone if it is lost. Just key in *#06# on your cellular phone and it will display its IMEI number. Note it down safely.

Question: What is PIN number and what to do if SIM gets blocked?

Answer: As soon as you insert a SIM Card in any Handset it asks for PIN (Personal Identification Number) which is a password that is known to the authorized user only. The PIN code can be set to protect your SIM card from unauthorized use.

To prevent continuous attempts to “guess” the PIN number the SIM card automatically gets locked-up after three consecutive wrong entries. If the SIM card is locked-up, the “Blocked” message will appear and an unlocking code will be needed. Further repeat wrong entries of PIN may lead to damage of card.

The blocked SIM can be then opened through PUK number (PIN Unlocking code) which can be obtained from your service provider after establishing your identity. The PUK is an 8 digit code available with your cellular service provider. Also one should remember that 10 times successive wrong entries of PUK number may damage the SIM card forever.

Question: How To Turn Off Auto Correction?

Answer: Hate the fact that your phone is going English teacher mode on you? Turn off auto-correction for peace of mind when texting.
– Go to Settings > Language & input.
– Tap on the settings icon next to the keyboard that you are using, e.g. Google Keyboard.
– Look for Auto-correction and tap on it.
– Select Off to turn auto-correction off.

Question:How to change Your Default Apps in The Settings Menu?.

Answer: Ever want to change the default web browser your phone uses when you click on a link? You can change this and other defaults by navigating to Settings, head over to All, and press Clear Defaults.

Question:How to Fix the Problem of Syncing error

Answer: There are numerous steps you can take to address problems with syncing. First, ensure that you are connected to the Internet, and that the service you are trying to sync with, such as Google or Dropbox, isn’t down. Double check that your password is correct and try syncing again.
Still having problems? Remove the account from your device and add it again.

Question:Some Quick Fixes For Connectivity Issues?

Answer: If you are having a problem connecting to Bluetooth, Wi-Fi, or your cellular network, enable Airplane mode for 30 seconds, toggle it off, and try connecting again. Sometimes simply toggling the specific connection can also solve the problem.
Still having issues? Try repairing or setting up your Bluetooth device or Wi-Fi network again.

Question: How To Fix The Problem of Phone Gets Hot?

The biggest concern here is that there could be something physically wrong with the battery, and it is overheating – this in turn can lead to battery drain problems or worse. One way to check for battery problems is to remove it from your phone and place it on a flat surface. If it spins freely when you rotate it (try turning it over as well), the bulge that makes this possible is indicative of a problem that needs to be addressed. It could be a simple matter of buying a replacement battery, but it’s worth taking your phone into an authorized repair shop to get it checked out.

If your battery seems to be physically OK, it’s worth checking that your phone and all of its apps are fully up to date. To ensure that you have all of the latest updates for your phone, head to the More section of Settings and tap About Device. Now tap Software Update followed by Update. Download anything that is detected and you can then check for updates for your apps. Fire up the Play Store app, head to My apps and hit Update All to grab any available patches. Having the latest versions of your apps is always a good way to save battery life.

Question: How To Check For Android System Updates?

Answer: For Android users that are using stock ROM, you may want to look for new updates to your system. To check for updates:
– Go to Settings > About phone/tablet.
– Tap on System updates.
– Tap Check now to look for system updates.

Question: How to Cut, Copy and Paste?

Answer: This looks simple but can be tricky sometimes when you use different apps. In general, these steps can be used in Email or some other apps:

1. Double-tap or touch-and-hold to select a word.

2. Drag the handles to adjust the area if needed, then tap Cut or Copy.

3. Tap an insert point, and drag the handle to adjust it if needed.

4. Select Paste (Hint: tab the handle when the ‘Paste’ button doesn’t appear).

Note: When working in a web browser such as Android’s Browser, use touch-and-hold to select a word since “”double-tap”” has been used to enlarge or reduce a webpage.

tecno mobile

Question: How to extend your battery performance?

Answer: 1. If your phone has an AMOLED screen (like most Samsungs), use a dark colored background, because AMOLED screens only illuminate the colored pixels. Black pixels are unlit, so the more black pixels you have, or the more darker pixels, the less battery you need to light them up.

2. Using darker app backgrounds/themes and darker launcher themes will further prolong your battery life (if your device has an AMOLED screen).

3. Don’t use display auto-brightness. It may sound good, but auto-brightness is usually way brighter than you really need. It’s much better to manually set a super low brightness level that is still comfortable, and then just bump it up when necessary. This is one of the main ways to improve your battery life as the screen is one of the biggest battery suckers.

4. Switch off vibrate. Unless you really need that added awareness, turn off vibration. It actually takes more power to vibrate your phone than it does to ring it. Turn off haptic feedback too. Sure it feels cool, but it doesn’t really add anything to your experience, and it’s another battery drainer.

5. Only use original batteries or respected third party manufacturer batteries. Saving a few bucks on a battery that might damage your beloved smartphone is a poor choice indeed, and may also deliver sub-standard battery performance.

6. Set your display’s screen timeout to as short a time as is practical for you. Just think, if your screen timeout is set to a minute, it’ll use four times the amount of power to have it on, every time you switch your screen on, than if your timeout is set to 15 seconds. Studies report the average smartphone user turns their smartphone on 150 times a day, so anything you can do to limit that frequency (through self-control or other methods listed below) will help keep your battery running for longer.

7. Set ”sleep times” or ”blocking mode” to switch off Wi-Fi and mobile data when you don’t need them. If your phone is basically off limits at work, set your device to not ring, vibrate or connect to the internet while you’re at work. Likewise, you can set your phone to airplane mode when you’re asleep or use sleep or blocking modes to set up limits for what your phone does during certain times of the day, whether that’s while you’re asleep, at work or in a meeting. Get to know the specific settings your ROM offers. Not only will you have to fiddle with your phone less throughout the day (or night), but you’ll be saving on battery life too.

8. Turn off smart features like air gestures, smart scrolling and the like, especially if you have a Samsung. Unless you really use these features every day, they’re just using battery power for a feature you don’t use.

9. Turn off GPS, Bluetooth, NFC, Wi-Fi and mobile data whenever you don’t need them. Turning off location data, or setting it to use Wi-Fi or 3G data rather than GPS works perfectly well. Only turn on Bluetooth and NFC as long as you need them, and there’s no need to have both Wi-Fi and mobile data turned on at all times. If you use Wi-Fi a lot though, say at home and at work, then it makes sense to keep set your Wi-Fi to ”Always on during sleep” as this uses less power than to have your Wi-Fi reconnecting every time you wake your phone.

10. Use lock screen widgets or notifications if your ROM supports them, or install an app that does it for you like Dynamic Notifications. You’ll be able to get basically all your content without having to unlock your phone fully and navigating around. You still need to light your screen up, but you’ll have it on for much less time than normal. If you have an AMOLED screen device, using a lock screen notification app with a black background can save your battery life significantly.

11. Ditch widgets you don’t really need, especially those that are connected to the internet like weather widgets.

12. Keep your apps updated. There’s a reason developers constantly update apps, and many of these reasons are memory and battery optimizations. Keeping your apps updated also means you have the best optimizations available. Likewise, delete old apps you no longer use, as these may be running background processes that chew up RAM and battery life.

13. If your phone has a battery or power saving mode or other battery management option, make use of it.

14. All ROMs, whether it’s stock Android, OEM UI’s like TouchWiz or custom ROMs like CyanogenMod, have various settings in the menu to help conserve or optimize battery consumption here and there. Find these various options for your device and ROM and make them work for you!

15. Turn off auto-syncing for Google accounts. If you don’t need every single Google account updated every fifteen minutes, just go into yourSettings and Google account and turn off auto-sync for those apps you don’t need constantly updated.

16. Set apps to update only when you launch them. If you rarely (or very frequently) open an app, it might be better to only have it update when you do so, rather than updating automatically all the time via push notifications or sync intervals. If you only check email once a day, why not let the app update then only, and if you’re on a widget or app every couple of hours anyway then why not have it update each time rather than every fifteen minutes when you’re not even looking at it.

Question:How to stop phone annoying you?

Answer: Here’s how:

1. On any of your unwanted notifications in your notification bar, long press on the notification for a message box to appear.

2. Tap on App Info > Untick Show Notifications > OK.

Question:How to save your network traffic

Answer: 1. when you need to open Internet access
At the end of the flow switch is turned off the Internet , avoiding some of the updated version of the software automatically upload data , reducing unnecessary traffic loss.

2. after watching the movie you want to download
After watching the movie online watch consume more traffic than downloading because: watch online but also to maintain real-time error correction program operation , while p2p mode online cinema will also provide video resources for other phones , consume a lot of traffic.

3. does not prohibit the firewall software used to connect networks
From the phone comes with a firewall , you can see all the programs can connect to the network , and take up those unwanted traffic procedures prohibit them.

4. install traffic management software
Many such software , there will be some security software with this feature. Through traffic control management software , you can compare intuitive, methodical management of these online programs.

5. No map view
In fact, browsing the web , traffic is the most expensive picture . An article is generally only a few dozen pages K, a clear picture could reach several hundred K, so there is no very necessary, you can not look at those pictures .

6. low pixel image upload
If you upload a picture or a picture album , can appear low-resolution pictures. The phone itself is very small, low-resolution images in the phone will be very clear point of view .

7. browser savings flow
For Internet browsing , installing a good browser can easily help you save traffic , set up is simple. For example : UCWEB great.

8. to choose their own Internet traffic packages
If you used the mobile Internet , it may wish to apply for the appropriate flow of packages , which can really save a lot of expenses for you.

Question: Why my phone getting slower yet ?

Answer: Here we will teach you about accelerating your phone skills :

1. Do not use live wallpapers
Dynamic wallpaper really interesting, but it will take some resources , in order to make your system run faster Andrews faster , better get moving wallpaper off, replaced by a static wallpaper it.

2. less some desktop gadgets
Some friends may think your Android plugin to add some gadgets , you will find it particularly convenient , but also reduce the phone’s operating speed , if you uninstall the widget on the desktop, you will obviously feel the system smoothly degree has improved a lot .

3. turn off background applications
We can install an application on a mobile phone management software , such as monitoring tools , when you do not use the application , you can turn it off to save memory.

4. restore factory settings
On the phone all the personalized settings will likely cause a decline in the speed of the phone , you can try to restore the factory settings it because the original manufacturer of the system is the result of repeated testing and setting up good .

5. Pay special attention to that before restoring factory settings to be backed up in advance , if not ahead of backup data in the phone will be lost .

Question:Why the downloaded apps are missing?

Answer: Go to “Settings-Storage”. Press “Unmount SD card”. After the phone finishing unmounting process, press “Mount SD card”. You’ll find that the apps appear again in the Menu~

*. Question: My phone doesn’t pre-install the T-band app. How can I use the T-band bracelet?

Answer: You should download the T-band app from GooglePlay or PalmPlay app stores. Please search “T-band” , then you will find it.

*. Question: Could all of the TECNO Android phone use T-band’s all function?

Answer: No. TECNO smartphones with Android 6.0 or 7.0 can realize all T-band functions. But Android 5.x phones cannot use remote control camera function.

*. Question: Why do I always fail with eyes-ball unlock?

Answer:You should note the following essential:

1. When you record eyeprint, be best not to wear glasses;
2. When unlocked, holding the box on the screen is blue;
3. When scanning the eye, keep the phone steady;

Question: Why am I always failed when I do a super screenshot?

Answer: 1.The interface which you want to snap must support super screenshot;

2.Glide the screen from the top, then select Screenshot,

3.Select the super shot icon, when the screen roll for a while, press the screen to stop the roll, then you will get a super screen picture

Question: Why am I always failed when I test to set split screen mode?

Answer: Because not every app can support split screen mode. If the app can support split screen mode, when you click multitask button, the button will translate from a square to double rectangle. Click the double rectangle or drag the app to the top, we will get the split screen mode.

Question: But I feel the metal body is scalding! And I’m afraid of the phone will be damaged.

Answer: The feeling of human body under different temperature:
– Less than 35ºC: feel normal;
– 35-37ºC: feel a little hot;
– 37-40ºC: feel very hot;
– More than 40ºC: feel scalding;
– But most of the electronic components can endure less than 90ºC, so don’t worry about overheat.
– If you feel the phone is too hot, we suggest to launch Hi-Manager, and optimize memory, after part of background app terminated, the temperature will be lower.

Question: The metal body is too hot!

Answer: Compare with plastic, metal conducts heat more easily. So phone with metal body is not prone to overheating crashes and other failures. Then it’s more safety, no need to worry about metal back-shell is hotter than other phones.

If you are living in west Africa, because of the weather is too hot, the temperature of phones will be higher than in other regions.

Question: I do not like phones with metal body, I prefer phones with plastic shell.

Answer: Advantages of metal body:

1. Because high strength of the metal, metal body have more compression, tensile & kink strength; then the mobile phones have a longer life;

2. Because high hardness of the metal, metal body can resist more scratch & grazing; then the mobile phones is more safety;

3. Compared to general plastic shell, metal material body can upgrade style of visual sense. Most high-end mobile phone use a metal shell.

Question: Why am I always failed when I want to do a quick capture by double clicking volume key?

Answer: Because this function can only be realized when the screen is extinct. If the screen is alight, nothing will happen when double click the volume- key.
Why am I always failed when I want to snap by fingerprint?

If you want to snap by fingerprint, please switch on this function and launch camera, then stop your finger on the fingerprint sense for a little while.

Question: Why L9 series don’t support 4G LTE? I only want a long standby phone with 4G.

Answer: 1. L9 Series can support 3.9G technology. The speed is definitely closed to 4G. If you play videos by L9 series, it will be smooth as you use LTE phones.

2. The cover of 3G network is more thorough than 4G network in Africa, therefore if you are always under the 3G network, you will get more power saving, and you can use your mobile phone for a longer time.

Question: How to set wink emoticon on your phone?

Answer: Go to {Settings} —> Tap {About Phone} —> Quick Tap {Android Version} for multi-times (Suitable for all Android Phone)

Question: How to identify if your phone is Genuine?

Answer: Download and install 【QR Code】 app Tap 【Scan】 Scan the QR code ON THE BATTERY of your phone Tap 【Open in Browse】 You’ll see the identification result right away.

This are the list of Frequently Asked Questions (FAQ) and Answers that are available on the official Tecno FAQ Page but if your problem isn’t here, don’t forget you can make use of the comment box below.


  • My phone problem is not on your list the problem is i have to be removing the battery every 48hours before the screen touch can work what can i do its just 4months old

    • Hello Samuel, when your screen touch keeps behaving in such manner, start by cleaning it with a lint-free cloth but if that doesn’t work, then you have to move further by putting your phone in a safe mode;

      *. Power off your device
      *. Then push and hold the power button
      *. Now, release the power button and hold the volume down button when you see the phone brand logo appear.
      *. Release the volume down button when the home screen appears with Safe Mode in the bottom left corner.

      That is it, as most times, apps and program can cause your touch screen to malfunction!

  • Hi, I have issues with the receiver of my phone since last week and the phone is about 4 month old. The receiver is not functioning well, at times it does work, right now it is now and I have to receive calls on loudspeaker or through earpiece. What can I do. Thanks

    • Hello Rodiat, I believe that your phone didn’t fall on the ground or inside the water.
      – First step is to check your settings, if everything is still the same, reboot the phone, no change?
      – Now try backing up your files and then factory reset your phone and lastly;
      – You’d have to visit a phone technician, possibly, the company’s technician.

      I did love your feedback.

    • Hello Nath, the possible causes is either the settings, which might be set to auto-restart at a particular time or its applications malware. Reset your settings or back it up and factory reset it.

  • I have connection problem even with wifi noting is loading no apps like play store, you tube, Gmail, etc and i have try everything change sim cards and still the problem continues what do i do

  • hello, my problem is that my phone is rejecting new messages and telling me that my storage memory is full where as I can use it to snap and receive videos

  • Good morning, my tecno camon x has gone off on its own and is refusing to come on . The phone is just a week old, what do I do? Thanks

    • Hello Cynthia, Camon X? Am actually holding the phone and have been using it for the past 3weeks, such issue hasn’t arise.
      Anyways, there are some cautious steps that you need to follow but firstly, try Plugging your battery to the Socket for charging. This usually helps the phone to wake up easily.

      I hope, your phone did not fall down on the floor, water or any liquid!

  • Good evening, plz my camon CM can only browse with WI FI even when my data is on and I always make sure my WI FI is off yet it shows me waiting for WI FI network (especially during download with play store). Plz what do I do

  • Good evening, plz my camon CM can only browse with WI FI even when my data is on and I always make sure my WI FI is off yet it shows me waiting for WI FI network (especially during download with play store). Plz what do I do because I have done factory reset

  • please I have a problem with my Tecno 7 I want to turn off HD calling I don’t like the sound.where should I go to turn it off

    • Hi Iyke, there is the availability of the eject pin, you will notice a pin hole by the right hand side above the volume button, now insert the pin there and a tray will come out, put your sim card, micro sd card and slide it back into the phone.
      eject pin

  • My phone screen is not visible and it will be off while I use camera.it is techno i5 phone.it can be off after camera using

  • Please I downloaded a new phone lock screen and I installed it. After some minutes it will not display it

  • Hi, my phone’s screen light always go off on it’s own at a particular time every day secondly, my personalized ringing tone always go back to the phone’s default ringing tone each time I put it off and on again and there’s no provision in the settings for default ringing tone it only has default notification tone.
    Please I need your help.

  • Hey ?? I purchased a new tecno wx3 pro and it was boxed some two days ago. It has a tendancy of getting hot when it is charging even when i am using it plus its charger.it takes long to get charged but it quickly loses power. It does not keep power for long time yet it has 5000amh. What could be the problem??

    • Hello! Please I can find the default camera album in my picture gallery. Every other album is there, but the phone’s default camera album is missing. Please help

  • I have a tecno phone k 9.the bak camera and front camera just stoped working.when i try to use it the battery drains quickly and i have to restart it so that it work in a normal way.

  • Hello admin…my Tecno L9 won’t just browse the internet, I can’t see the H+ sign on the signal bar. I have tried switching off and on, airplane mode, restored factory settings, switch data off and on, etc. But it wouldn’t just come on.

  • I got my Cam x few months it keep shutting down and I keep getting notifications about 83pecent of the ram has used and inhale do the clean up the Same problem coming up this make me think that this came memories are fake it is not really up to what they said

  • I have a problem with the Double tap function for Tecno Camon X Pro. I can double tap to lock the phone, but the double tap to unlock the phone is no longer working. When i double tap now i cant unlock the phone, I have to use the side button

  • i have issues with my Techno L9 Plus, most times the sim card read emergency calls only or no network, i cant browse, i cant make or receive calls, note i have tried three different carrier sim cards, all the same. pls what do I do, getting frustrated!

  • I don’t received bank alart /OTP on my tecno y75, but immediately i insert the sim on another phone i will received it. Meanwhile i received other messages on my y75 just the bank alert and OTP. So what should i do please?

  • My techno l9 can’t receive files through xender. It is always saying file not found. I’ve updated my Android system and xender and it is still the same way. What do i do

  • Hi my techno spark screen is black… It’s working since I can hear sounds but I can’t see anything ND it didn’t fall in water or any liquid

  • Hi admin The front camera icon of my Tecno L9 plus has disappear since morning Help me ooo d phone is just 3month old

    • Hi, try the following steps.

      1) “Try to clear the cache and data of the Camera app. Some have reported this solved some issues they had with the Camera app.”

      2) For those of you who haven’t requested a new device could you boot in safe mode to see if the problem persists.

      Ensure your device’s screen is on, then press & hold the Power button.

      Touch & hold the Power off option in the dialog box.

      Touch OK in the following dialog to start safe mode.

      Expecting your reply.

  • my tecno phone is rejecting calls from some of my contacts, please what could be the cause? and i have no contact blocked

  • my tecno f3 pro,back camera is not working,it doesn’t even show where i can change from front to back camera…how can i fix it

  • Hi, I accidentally put my tecno w3lte in the drink holder of my car which had some water, it got partially submerged, so when I got it I didn’t see that water had dripped inside, I thought it was some mist on the screen, which I wiped out. I switched on my phone after, a 10 minutes or so, I just saw the screen turn blank and there was a some swishing sounds coming, I quickly removed the battery, so is it safe for me to clean the phone, can methylated spirit do?

  • my techno wx3p is not bringing pictures after snapping with camera it would just bring blank image.pls what can I do ,the is just two weeks old.

  • i dont know whats wrong with my tecnol9 i switched it off and decided to on it back this morning and its asking me to set up my phone and have been trying to do that i dont understand again

  • My tecno camon in 5 mobile jst only crossed 2 months…its getting hang frequently whenever i use whatsapp application… How to solve it… I hav already consulted with service centre 3times…and they did jst a software update… Getting irritate on this phone… Plz if u have solution update me…

  • my 3 weeks old camon X is frustrating my life. After password has been entered it will not still restart. It also boots like forever. pls help me

    • Hi, Camon X is aiming at the failure of Tecno most ambitious Smartphone series, anyways, you are advised to factory reset your Smartphone by holding the up and down volume keys then the power button.

      • how to fix the problem, after get reset my tecno comon x , i follow the steps but it remain in one step after setting wifi , i cant set up as new I remaining here so how can I do.

  • My tecno W3 just switched off few minutes after I finished making call and has refused to turn on since yesterday… I’ve removed the battery severally ,charged it but to no avail. How can I solve this problem, pls help me

  • My phantom 6plus started to off and on itself on its own when I wanted to touch any app on screen. After charging if completely 100 when its off. Started it again, as I was browsing WhatsApp. It suddenly went off and started showing factory mode. I couldn’t do anything on my phone for 30 minutes now.


  • Hello, I am getting frustrated already, my phone navigation system is not working, right now am using someone’s phone to type this because I can’t use my phone’s navigation key.

    • Hello, you mean your display buttons are not working, please download VirtualSoftKey app, launch it and follow the procedures on the settings to configure your Smartphone.

  • My Common C9 Pro phone will power on and go off even when it is fully charged. But once it goes off, it will show empty battery strength(0%). What should i do?

    • Hi Adesola,
      – Switch off the phone
      – Clean the gold connectors on the SIM with a clean lint-free cloth
      – Restart the phone without the SIM
      – Switch it OFF, insert the SIM and switch it ON
      If it doesmn’t work, try other SIM or goto a phone technician.

  • I can’t play WE2012 Winning Eleven football game on my Tecno WX3P, in fact anytime i try to open the game it will just show a dark blue screen and will never open or start the game, pls what should I do?

  • my bro entered mutiple wrong patterns and my tecno tablet automatically erased its memory and when i tried to reboot it, it gave me a series of procedures ranging from to and finally got stuck on procedure . i need help to read the home page of my tecno tablet.

  • hi my phone is TECNO Y2 the camera is my problem please how do i reset or restore the phone camera because i don’t like the camera its looking like an old phone’s camera

    • Hi, try checking the back camera, if there is any waterproof attached to it. If you want to reset your camera, go to Setting >> Apps >> Camera and clear cache.
      However, resetting your phone camera doesn’t guarantee a more clearer or sharper shots. But you can possibly make use of camera apps, to enhance your photo shots.

    • My Tecno Camon X CA7 is popping up continuously and non stop “Connected other device successfully” it’s even disturbing

  • Please my techno cx is not able to connect to the internet after flashing it and it only shows ‘E’ when the data is put on. i consult my service providers and it seems it is not from there but the phone.help

  • Yes but my phone have small problem I press disable of force stop so my phone constants as misbihave what can I do and sometime if I want to make call phone constants will be hanging on till I off it on it back

  • My tecno Wx3 is bringing notifications of internal memory running out. There is nothing on my file manager, I think it is something with the phone. I am unable to access, phone, gallery and settings

  • Hello ,my Tecno spark 2 is just a month old and recently it switches off and it’s very difficult to start it up again ,most times it shows a dim blue or dark light but still won’t come on . please what can I do?

  • My techno camon cx upper screen is not working, it’s not displaying the top bars, it’s also malfunctioning by pressing itself. I’ve restored the factory settings, I even updated the factory settings, still no changes, please help I’m confused

  • Hello, please of recent i have been having this issue with my tecno camon cx air, i cant receive calls coz the response is always not reachable but i can make calls myself, pls i need a solution urgently. thanks

  • My techno lite8 mobile phone does not work with my data on any more with whats-app i.e when i turn my data on to check whats-app messages it will not drop but display “you may have whats-app messages ” and others are working lie ;facebook ,twitter and others .
    where as with WiFi, i can access it in the office.this problem surface every 3months since have procured the phone and am tired of taking it to their technician.I need a lasting solution.very urgent

  • Help,pls help me,i can only use WiFi to browse,dat is if someone on his hotspot for me,it just started 3 days ago,i have done everything,i even did factory setup and its still not working

  • hi my techno spark2 two months old recently went off and if i try to turn it on it half way turns on and starts again to open but it only open half way and keeps on repeating. what could be the problem?

  • My tecno pop1 f3 front camera is not working and it does not even show on the screen where i can change from front camera to back camera and the flash light is not working as well. And this problem begins when they sent a message to upgrade my phone master. How can i fix this problem?

  • Hello. A system update popped up on my techno y2 and I downloaded and installed it and since then, the phone has not come on. Please help

  • What is the solution if someone phone switched off, and whassap messenger will cost for installation again all the time.

    • Hello, did you update your phone? or did it fall inside water? Please try the following:

      – Remove your sim card / memory card
      – Reboot your phone (If it doesn’t work)
      – Then restart in safe mood:
      *. Power off your Android device
      *. Long press power button to reboot the device;
      *. When your phone logo appears, release power button and hold down Volume Down button;
      *. Release Volume Down button when the device boots up with a Safe mode indicator on the bottom left corner.

      If it is still malfunctioning.

      – Then factory reset your phone
      *. At the same time, hold the power button and up / down volume keys

      If it falls inside water, you have to visit the nearest technician quickly.

      Hope it helps.

  • My techno WX3 keeps restarting automatically and then my Facebook account no longer exists and I have to open a whole new FB account each time. What can I do to fix this? Thanks!

    • Hello Kath, you don’t have to re-open a new Facebook account each time, you have to reboot your phone in Safe mood. Probably, a single app is causing the restarting options, and visit the nearest phone technician.

  • Hello, I have a tecno la7 (pouvoir 2) and my fingerprint sensor isn’t working at all times. Sometimes I get lucky and it works but it’s rare. How do I fix this

    • This issue most times is affected especially when the phone is plugged in the charger but might works when unplugged. I don’t know if this is your case, but here is a quick fix anyways:\

      First settings: Settings/Lock Screen and security/Secure Lock Settings/Secure lock time
      Choose: “Instantly with the power key or when the screen times out”

      Second settings: You have to turned off the advanced gesture feature, add the scanner worked instantly without a reboot or anything. Follow the below steps:

      -Pull down the notification panel and tap the Settings icon
      -Type Finger Sensor Gestures in the search option and tap the only result
      -Turn this feature off

      Hope this works, try using the below comment box, if this works. Thank you.

  • Hi, my device is Tecno Droipad 7D, weather app has stoped working and it is displaying on the screen ‘weather has stopped’ with an option of ‘close app’, however then I click on it, it does not close. This has rendered the device not usable because I can not access other functions (apps). What can I do to correct this?

  • My camon x is jes barely a week old ,was bought brand new ,it usually restart on its own at times ,I’ve tried restoring d factory settings and i have the latest Oreo 8.1,hios 3.4 installed , possibly solutions ..

  • my tecno phone wx3p automatically “ejects” my SD card and I tell you,it is a very very annoying problem. I would just unlock the phone and I would see a notification “Ejecting SD card or changing write disk”

  • Please i have used my Techno C7 for almost a year now but these days My Picture app is not responding properly, I open my pictures it says zero(0) images, it worked normal at times and at times it doesn’t come, I take pictures, it doesn’t show but I still view my images on Es file explorer which means my SD card is not spoiled then what actually is wrong with my phone?

  • My Tecno phone is showing fast booth on the screen and all other function refuse to work including shutting down. Ho do i fix it?

  • My tecno c9 screen and teach didn’t work because there is water inside so, I took it to tecno store they told me I have to change all teach and the screen so that means I maight loos files or what

  • I’ve an issue with my phantom 6 plus. The touchscreen respond and freezes after a shortperiod of activating it. I’ve performed factory reset and even clear both RAM and ROM of the almost all applications yet still freezes. i went to carlcare office to replace the touchscreen but I was told they don’t have it. What should I do now. It’s causing me lots of discomfort. Thank you very much.

  • My Tecno i 5 pro is not charging normally…. Actually now it takes more than 7 hours to get charged even i put it in airplane mode…. Please tell me what to do….

  • My Tecno Y3 Went Off And Never Power On Again,i’ve Tried Changing The Battery And Charger But Its Of No Use,it Didn’t Power On,please What’s The Poblem With The Phone?

  • Hlo Sir I Have Tecno K7 I Restored It Do To Googleplay Problm,but At D Start Up It Shows Me A Place To Put Backup Email,so Am Nt The First Phne User Nd Cant Reach D Person I Brought 4rom Him,i Tried To Bypass It But Nothing Like Google Play,app,search,or Keyboard Install Plz How Can I Get Them Back?

  • Plz my techno f3, if I double tap on the screen, it doesn’t come on or go off unless I use the side button. Is it a general problem or only akin to mine. What can I do? Thanks

  • my techno f2 lite doesn’t want to open account it says there is a problem connection with Google services what should I do

  • Good morning, i have tecno w3 my phone fall down and till now is not coming on, and the phone is almost 3month before in fall down, then i have work the power is not coming on, i also change the screen is not coming on pls what can i do

  • my tecno C9 froze.and when I turned it off it never went back on…. this happened after a few days of it showing the charging sign without the charger being connected..
    any known solution or specification on what the problem is?cause the phone is still off..can’t charge too

  • I have been following questions and answers not only here but on some other websites related to Tecno, I have come to notice that every one who talks about Tecno WX3P sd card ejecting itself, they are rejected, there is no answer, please what should we do about it, this problem destroys SD cards, I have bought several cards, they work well in other phones but with this phone issue, they get ruined with time , please give us a solution to this…..

  • I’ve seen any problem similar to my own,my phone is tecno canon x pro I cannot download any image but I can browse.Any time I attempt to download image it will tell me ‘ unable to download ‘ please I need solution fast.

  • My Tecno spark KA7 is just 2months old, but whenever I try recording a video with it the visuals is slower than the audio. I mean the music or sound would have played pass before the scene shows. I thought it’s because am using snapchat, but it’s the same with the phone camera app too.

  • My Tecno spark KA7 is just 2months old, but whenever I try recording a video with it the visuals is slower than the audio. I mean the music or sound would have played pass before the scene shows. I thought it’s because am using snapchat, but it’s the same with the phone camera app too. Please I need help urgently.

  • Hello, thank God I found your page. My tecno spark 2 is just two weeks old. Recently, my pictures do not open. Whenever I try to open the pictures I snapped with the camera, it says “file too large or not backed up.” Also, if I try to share these pictures, it says “File format not supported.” This just started recently. I wasn’t using the “back up and syn” before now. The pictures have a cloud sign on them that means “Device only.” Please, help me. I need to view my pictures. Thank you. ([email protected])

  • Hello..my tecno l9plus showed a pop up message .. your battery temperature is too low and after few minutes it went off and has refused to come back on since then and the battery was on 48%

  • Good day
    I use a tecno camon x
    I take pictures with my phone and they are very clear but when I try to upload it on a social media it becomes blurry. Tried on different apps and it’s still the same.

  • I’m using tecno F3 Pop 1 but it has a problem of failing to receive some messeges from a sender although from a sender shows the message is received but to my phone does not found. what is the problem and what can i do to solve this?

  • Hello I have problems my phone (techno f2lite 4G so I instelied CM /share it transfers so I can’t receive anything please help to fix it

    • If your touch is not working, try the following:

      *. Power off your device
      *. Take off memory & SIM card
      *. Reboot the device

      If it starts working, then you are good but it doesn’t continue with the following steps:

      *. Reboot your phone in Safe mood:
      – Power off your Android device;
      – Long press power button to reboot the device;
      – When you see the Tecno logo, release power button and hold down Volume Down button;
      – Release Volume Down button when the device boots up with a Safe mode indicator on the bottom left corner.

      Continue with the next step if it doesn’t work:

      *. Clear the latest third-party apps that was installed your Android phone.

      You can also try knocking the screen, and after everything, it doesn’t work, please visit the nearest phone technician.

  • hello my tenco w3 is not minimizing what can I do and it doesn’t show music notification on the top screen when lock why?

  • Hello, please my 2 weeks old Tecno Camon 11 keeps showing a popup message that says “Send SMS” regardless the screen am at. Is this a fault or a setting cos i don’t recall changing any setting to that effect.

    Glad if you could help

  • Good morning admin, my tecno CA7 has memory problem, anytime am using the phone, an internal storage running full will just pop up and I will have to clear my history or do phone thorough cleaning before the notification can disappear. I don’t think that’s normal because I still have about 1gb free space. What can I do pls?

  • Hi!Please my tecno DP7CPRO for 2 weeks now have been showing”process system isn’t responding” and the screen is frozen too.I have rebooted up to 1000 times now still no change.Please help me i don’t know how to resolve this.Thanks.

  • We2012 is not working on my tecno spark 2 …..my phone is displaying apps not installed on the screen anytime I try to install it

  • My phone techno lite 8 has a problem in showing the right colours of an object. What could be the white colour is turned to be blue.

  • hi Admin, I just purchased a TECNO C9. at the start every App was working well till after three days when my Finger scan couldn’t work anymore. is there anything I can do to solve this?

    • You must know that “Fastboot on the other hand is a protocol that can be used to connect to the device from a computer over USB and issue updates to the partitions of the device.”

      But to get your phone out of Fastboot mode. Follow the below settings:

      KEEP HOLDING THE POWER BUTTON UNTIL YOUR PHONES SWITCHES OFF OR PULL OUT THE BATTERY DIRECTLY(If Required) to exit the FAST BOOT MODE and then start your phone normally by pressing only the power button.

      Your feedback will be appreciated.

  • Hi, i bought a new Tecno Camon X but d problem i av with it is dat, d screen light always go off whenever i try to make call or listen to audio. Pls what can i do to fix it. Am so worry. Thanks

  • I don’t know what’s wrong with my phone techno k9. The earpiece I have been trying with the phone has not been working(displaying the sign for earpiece) but I can hear the music I am playing from the earpiece and aslo from the phone while the earpiece is still connected

  • Good evening, I’m using a camon cx air and it charges very slowly ,it doesn’t support 4G network too ,been using the phone for over 400 days

  • Many questions on Phantom 6 Plus freezing have been posted here but you do not seem to have provided solutions. I have a 1 month old Phantom 6 plus has 2 problems: i recently reset it after i forgot the pattern. I also upgraded the software to the latest.
    1. When I close the cover, a faint clock now appears (instead of the bright one that used to appear when i closed the cover) and the phone freezes and only works normally when I restart it. I also noticed that it now frequently switches itself off, even though its not set to do that.
    2. Before i reset, it used to show names of my contacts as soon as i entered some of a contact’s numbers.

    Please reply

  • Please my tecno KA7 is having memory issues, the phone’s memory gets full quickly whereas I haven’t even used up to 1gb. Pls what can I do?

  • Hello, my Techno WX3P has a fault.
    The blue light that use to give Signal whenever am charging it, at the top of my phone beside the front camera has stopped showing
    .But my phone do charge. I just want to know why it stopped showing the blue signal. Thanks

  • Hello, plz my Techno WX3P has a fault.
    The blue light that use to give me signal that my phone is charging stopped giving me signal since yesterday.The blue light is at the top of my phone beside the front camera. Though my phone still Charge but I want to know why it stopped showing the blue signal. Thanks

  • please my new Tecno spark 2 ka7 is not minimizing, anytime I leave any application e. g facebook and go to other apps then go back there, the facebook app will start loading again…. the same thing is applicable to other apps…. this is really pissing me up….please I need a solution.

  • Hi,
    I reset my tecno k8 pro the problem is i forget my email and my phone need the previous email I tried to create another email i put on it but still not work, I put friends email write same thing that “Please sign in using one of the owner’s accounts for this device”
    So guys, I need help plz..

  • My new Tecno canon 11pro is so slow in browsing. I’m a bit worried about it, anyway to sort out this issue pls? Kindly reply

  • My phone video, music apps stop working after about 1hour of rebooting it. I reboot it whenever I need to watch videos or make video calls. Even after rebooting, it takes 30minutes or so before I can operate the video. It’s Tecno tablet

  • Please my techno Camon CA7 camera is OK,but after snapping with it the pictures go blank after some hours please the phone is still new what should I do…please it is urgent and important pls.

  • my tecno f1 just fell and the battery came out. i put it back and i’m trying to turn the phone on but its not coming on. its only showing tecno. and its been like this for over an hour. i tried restarting it over and over again but its still the same. before now, i have never taken out the battery until it fell today. i don’t know what to do. please help me

  • Please I HAVE J8 TECNO. i am seeing advert advert popping on my screen, automatic download of some applications. I tried to restore but still nothing change. When I on it it is showing me system process not working or shell not running. can you help me out?

    • Hi, what was the last app you downloaded? Please locate the app and uninstall it.
      Most times applications causes this to happen.
      To confirm if it is applications, reboot your phone in Safe mood.

  • Hi fbl admin i have a Tecno F2 and it is not showing notifications on notification bar when they income. Still the home and recent button are not responding but they sense. Kindly help me

  • Please kindly help. My tecno L9+ is complaining of low memory, I have deleted many apps yet it doesn’t work. I need to root my phone so that I can make use of some apps that requires rooted phone, please help.

  • My TECHNO POUVOIR 2, LA7 Hotspot can’t be connected to/found another device…..
    Whenever i on it another phone or laptop can’t detect it

    Please help me resolve this issue

  • My TECHNO POUVOIR 2, LA7 Hotspot can’t be connected to/found another device…..
    Whenever i on it another phone or laptop can’t detect it

    Please help me resolve this issue

  • Hello admin…. My tecno l9+ dropped into water … The water was quite shallow tho … Immediately it happened I picked it and some sort of alert message appeared on the screen… Although I did not read the message because I was already scared of losing the phone … I obeyed it’s instruction to swipe down.. After I did this the phone automatically switched itself off … And then turn itself on again … It would load for a little time and switch off again and turn on again … It continues this until the battery is completely empty … When I charge the phone again it starts the process again … That is turning one and off ….

    Please advice me on what to do next🙏

  • Hello, please my phone’s screen is not responding when i touch it but it comes on when i use the buttons or touch the fingerprint.
    it is tecno k7.
    could you please help

  • WhatsApp messenger keeps being uninstalled from my Tecno7spark once or twice a day. I cannot even find it in Google play download history. What could be the problem

  • My WhatsApp keeps getting uninstalled automatically. I can’t even find it in Google play store download history. What could be the problem

  • Pls dream league soccer on my tecno pouvoir 2 pro is hell. I’ve never seen the slowest thing in the world than playing dream league soccer on my tecno pouvoir 2 pro.

  • Hello ,my phones is techno spark k7 version 7.0 and I have a problem of an installed headset which can’t be removed and I need your help.thanks

  • Hi, i have a new techno camon 11 when making a call, a call does not go through/ display but i can send msg and receive call and it gives a notification error of simprocessor advice please

  • Hi, please how do I move apps and files from internal storage to SD card on Tecno camon c9?There is no provision for that on the phone.

  • I’m using a TECNO W5 lite, and for some weeks now it has being misbehaving, the home touch isn’t working even the side touch which shows previous apps used isn’t working, the only thing working is the going back touch.. On top of that, my apps aren’t updating again and I have a really good WIFI connection at home…
    On my lock screen the camera button that used to be there has disappeared, I tried resetting and last month was fine and everything went back to normal, but now since last 1 to 2 weeks the problem is back…
    Please help!!

  • I can’t seem to find the default camera album on my tecno camon x, every other album is there, but the phone’s default camera album isn’t displaying. Please help

  • my techno S9 is not connecting to my google play store. whenever l try to open any application like facebook, or browser it will not connect. it will refer me to google play and there it will tell me not connected. and l have data on my phone. and the second is that my techno is showing a line like ruler on the screen.

  • When I put on my phone and insert my password, it remains showing the pouvoir logo without coming on. Please how can I fix this? It’s tecno LA7

  • hello admin my tecno camon Cx air was on with everything functioning alright but i plugged in my charger the phone does not show any sign of charging but its still on. What do i do?

  • My pop1 asked me to restart the software, which I did but it has failed to show me the icon window. What should I do???


  • I recently bought a tecno camon 11and when accessing the internet it has a 4g network provider but it’s speed is sucking slow.what do I do

  • Hi..I use a tecno k7 and I noticed that the icon in the camera that changes the camera from back to front camera disappeared along with the phone touch light,…what do I do

  • Hellow ..my phone, canmon cx, doesnt read uptodate 2018 a medical book which has 5 GB storage.,,how can i solve this problem? ? When the book is loaded in the external menory but the phone doesn’t read the book which i describe before …pleae help me ..

  • Why is it that u buy a tecno phone saying its 16gb and u find 7 gb free space only. To be specific on my tecno cm????

  • please help my telephone is tecno N2. why Bluetooth,wifi,fm radio is not on always of. and then hotspots not active, apps or movie or music for other telephone not shearing in exander and aby other apps.in the general in my telephone send and reserved is not working

    • Please uninstall the last app, clear the cache and reboot into Safe mood. If it happens within the Safe Mood, then you have to take the phone to the nearest technician.

  • hello Admin, my Tecno Phone Pad was formerly put in Advanced power saving mode, two days ago. I tried to switch over after fully charged but it has refused to go to the active screen…it still remains in power saving mode. I can’t even access any apps except from notifications. I need to reset to initial factory setting. Help please. Thanks

  • My Tecno Camon X CA8 is popping up continuously and non stop “Connected other device successfully” it’s even disturbing..
    I will be very glad to get help🙏

  • My Tecno phone DROIPAD7 is not working perfecting. It keeps popping messages like your “Unfortunately google services has stopped working.” “Unfortunately message has stopped working.” “Unfortunately facebook has stopped working.” I can’t even access my message app. What do I do?

  • My tecno spark ka7 has 1.5GB as an internal memory although it is supposed to be 2
    16, the apps can’t be moved to sdcard what should u do coz it is even slowing down

  • hello
    i have a tecno pouvoir 1 a friend of mine accidently disabled the keyboard and the phone is password locked so i cant access it i can only receive phone calls alone. i can flash it but i would loose all my data i was wondering if there is another alternative solution you could provide me with

  • please I need help on my tecno L9plust, I replace the battery yesterday and since then the phone was just half booting, showing tecno logo on and off.

  • Hi Admin.
    My phone Techno C8 always close any opened app except Facebook. What can I do to stop this sir?

    Secondly, my what’sapp always denied me from starting the phone camera. Please help. God bless.

  • My phones finger Scan has refused for several weeks now any help and where can i find the best repairs of my phone”screen repair”

  • My techno pop1 has just started going off by itself whenever the battery gets to 30% since I changed the battery to a new one

    • Hello Edwin, ensure the following are disabled or turned off:
      a. Airplane mode – OFF
      b. Do Not Disturb – OFF
      c. Call forwarding – OFF

      If everything here is turned off and the phone still couldn’t receive incoming, then try backing up your phone and factory reset. If it continues, you must visit the nearest phone technician to check the physical faults. Awaiting your quick feedback.

  • Hi thanks for your post. My tecno Camon X pro recently started turning off and on by itself.
    1. When it comes on, it doesnt recognise my password
    2. It is displaying sim processor
    3. I try to open my whats apps and it says “whats app has stopped”… it says that for all the apps

    Pls help.

  • I recently bought camon cc7 but I can’t access the data on my file manager,,,,,10GB is captured to have stored them and yet no access kindly assist.

  • My Tecno L8 Lite file manager app fails to delete files i had already deleted on opera mini app.The files remain on the video’s screen on the app.I tried clearing data it failed.Can you help out its irrating me.

  • Hi please the sound of my tecno pouvoir 2 just reduced on its own even after putting it in highest volume it still sound as if it is in lowest volume
    Please help

  • my techno pouvier 2 la7 is not responding to finger print, and I can’t even see the original fingerprint application in the phone anymore.

  • I use to see my data, touch, Bluetooth, wifi, hotspot e.t.c icon anytime I roll down my Tecno spark 4 but this evening I notice that the icon are not displaying again what do I do

    • Sometimes, Smartphones tend to malfunction on its own for a few minutes, full memory or other apps might bring about this issue. The best solution is to reboot the phone or reboot it to a safe mood. If it persists, you can then reinstall the app.
      Please, your feedback and response will be appreciated.

  • I’ve mistakenly cleared WhatsApp and. Instagram data from setting from that time I’ve not receiving notifications sound or msg symbol on lock screen or top of screen what should I do to make it normal again

  • Hi admin, I have a tecno pouvoir 2 and recently the screen has been coming on and off anytime I try to on it. Even when charging it the same thing happens. Please help me

  • Pls.. My phone is working actually.. But if I am playing games on my phone.. I can’t press three things at ones…. As in three button… Pls wat can I do..?

    • Hello Ajadi, I really don’t understand your question. But can you start by answering if other games allow you to press three buttons at once? and what game requires these three buttons?

  • Good day my Tecno Pouvoir 3 Air isn’t comming up althoug it vibrates when i hold the power button and when charging the light is comming up as it usually does but still no display and before all these happened my phone hap the earphone plugged in indicator on so i tried restarting i couldn’t hear a thing i shut it down then the first problem started occuring please how do i fix this i have alot of important things on the phone 🙁

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