Union Bank Customer Care Number and Live Chat – How to contact Union bank

Union bank customer care number is available for all customers. It is fast, easier and much more efficient to make contact with Union bank.

Thankfully, the Nigerian bank organizations has been doing well with their customer care service centre. Banks of today is totally different from years ago.

Union bank customer care service is faster and smarter, all thanks to their various contact addresses. They are more than 4 ways to contact Union bank.

Union Bank Customer Care Number

Union bank has provided different ways to contact them. There is the phone number option, email option, social network like Facebook, Twitter, and there is the Union Bank Customer Care Live Chat.

The Live chat seems to the best among others, but the twitter option seems much more preferable. Although, the phone number is just too popular for everyone.

The bank stated “We’re committed to providing you with superior service. If you have a question or concern, please contact us. Let us know how we can help. You may contact us by email, by telephone, or in person at one of our locations.”

Union Bank Customer Care Number

Union bank customer care number is +234-1-2716816 and 07007007000 – UnionCare.

If you are offline and want to make a quick call to Union bank customer care, then you can easily call the bank from your mobile handset.

Gone are those days that you have to visit your nearest bank branch to layout your complaints and supports. All thanks to their customer care number.

Contact Union Bank on Social Media and Live Chat

There are other ways to contact Union bank apart from phone number.

*. WhatsApp: 09070070001

*. Whistle Blower Hotlines: 0800TIPOFFS (0800 847 6337)

*. Twitter: @UNIONBANK_NG

*. Facebook: @Unionbankng

This is the Union bank live chat, where you can easily chat with them live, but you must be online and your network connection must be active.

Contact Union bank via Email and Address

Email: [email protected]

HEAD OFFICE
Stallion Plaza 36, Marina
P.M.B 2027 Lagos, Nigeria

LONDON OFFICE
Union Bank UK PLC
1 King’s Arms Yard, London, EC2R 7AF

How do I make a complaint?

You can make a complaint through any of our contact channels (email, WhatsApp, phone, social media) or visit any of our branches.

What basic information do I need to make a complaint?

You will need the following:
• Full name
• Account Number
• What product or service the complaint is about
• Description of the complaint
• Date of transaction and amount involved (if applicable)
• Documents which support the complaint (if applicable)

May I make a complaint on behalf of someone else?

When complaint is received on behalf of someone, we would require written authorization of customer or estate trustees ( in case of deceased customer) that the third party is acting on their behalf, before treating the complaint.

How do you resolve complaints?

We would investigate the issues raised and provide feedback on the resolution action taken.

May I appeal a decision?
Where a customer is dissatisfied with the resolution outcome, he/she can appeal in writing within 30 days to Head, Customer Experience who will ensure that a review is conducted and decision communicated to the customer

If customer is still dissatisfied with appeal outcome, he/she may seek external review. Available options include
i)Consumer Protection Dept, ([email protected])
Central Bank of Nigeria
Central Business District
Garki Abuja

ii) Consumer Protection Council ([email protected])
Plot 1105 Dar Es Salaam Street
Off Aminu Kano Crescent
Wuse II Abuja.

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