StarTimes Kenya Bouquet Packages Channels Prices – How to Pay

StarTimes is one of a kind! With so much cheap prices and many more attached to it, today, we will be reviewing one of the best Kenya HD decoder alongside with the Channels List, Price and how to Pay!

Introducing to you is StarTimes Decoder! To those that doesn’t knew a thing about them, give me the privileged of providing you its short brief History:

The Pay TV company has its roots in china. It was founded in Beijing in 1988 and has over 9 million subscribers all over the world. Star Times is one of the companies that offer Pay TV in Kenya.startimes digital TV

Startimes Kenya channels list like GoTV, is a variety of blended entertainment, news, sports and documentary channels. They were among the pay-TV companies that entered the Kenyan market after serious deciding to switch to digital platforms was made. The company offers both pay and Free to Air (FTA) set top boxes.

The StarTimes Kenya HD decoder is among the cheapest in the market. Other benefits of choosing StarTimes Kenya include Free after sales service, a 1 year warranty and quality customer support through their 365 day call center.

The FTA set top boxes do not accrue monthly subscriptions charges. Subscribers are only expected to pay once after which they can access all local TV and radio stations.

However, you get the pay-TV services once your set top box is installed. Monthly charges vary as there are several bouquets. The higher the charges, the higher the number of channels you access. You can convert any pay-TV bouquet into FTA at a fee.

The StarTimes Kenya digital pay TV provider has all of the basic entertainment. Catch the latest news, sports and African movies. Get lots of world-class channels that provide sports, music, movies and spiritual content. There are Free-to-air channels and documentaries on StarTimes as well.

StarTimes tv

StarTimes Kenya packages

They are divided into two:

*. DDT (Digital Terrestrial Technology) Bouquet and
*. DTH (Direct to Home) Bouquet. DDT bouquet operates under a terrestrial platform while DTH runs on a satellite platform.

startimes channels packages

StarTimes introduced the HD Combo decoder that can receive both DDT and DTH signals. The decoder retails at Ksh. 1,999. It comes with a free one-month DTH Super Bouquet and one month DTH Unique Bouquet.

You can get a StarTimes DVB-T2 set-top box for pay-TV or FTA StarTimes packages.

startimes decoder

StarTimes Payment Methods

StarTimes offers various different payment options. You can make payments via:

a. M-Pesa (Business No: 585858)
b. Airtel Money (Business name: Startimes)
c. Orange Money (Business No: 585858)
d. ipay and various banks.
e. MTN Mobile Money

StarTimes Kenya Payment via Mpesa Paybill Number

*. Choose M-PESA on your phone
*. Select Pay Bill
*. Enter 585858 as the StarTimes Kenya Business Number
*. Your StarTimes Smart Card Number is the Account Number
*. Enter the Amount to pay
*. Confirm that all the details are correct, then Send.
*. Wait for a transaction confirmation SMS from M-PESA.

StarTimes Kenya Payment Via Airtel Money

StarTimes Customers can pay for their TV Time monthly subscription using the Airtel Money Service which only applies to Customers having Airtel Phone Numbers and are already Registered to the Airtel Money Service

*. Choose on the Airtel Money Menu on your phone
*. Select on Make payments option
*. Choose on Pay bill
*. Then go to OTHER option
*. From OTHER option section, choose on STARTIMES
*. Then Enter the Amount to Pay in kshs i.e. 1000
*. Click Send option
*. After that input your PIN ***
*. Then input your Reference which is your Smart Card Numberi.e. 02101985303(11 digits)
*. Finally, you will receive a transaction Message showing your available balance i.e. TransID 10012002 3003. Startimes Your Available balance is 1000 KES.

StarTimes Kenya Payment Via Orange Money

To pay your subscription via Orange money, kindly follow the steps outlined below:

*. Go to; Customer access Orange Money and select “Payments”.
*. Enter Star Times Media Business Number (585858).
*. Enter Bill Reference Number (Smart Card No.).
*. Input amount to be paid.
*. Confirm request and select send


StarTimes Kenya Payment Via MTN Mobile Money

*. Go to MTN Menu on your phone
*. Go to Mobile Money
*. Go to Pay Bill
*. Select Star Times
*. Put in your Smart Card Number
*. Clarify the amount of money you want to pay
*. Put in your MM Pin number.

StarTimes Kenya Payment Via YUCash Subscribers

*. Go to your yuCash Menu on your phone
*. Select Send Money Option
*. Enter 102020as the business number
*. Enter the total amount to send as directed by the merchant
*. Enter your StarTimes Account Number (starting with ‘st’)
*. e.g if your Account number is 54321, then please enter st54321as the message
*. Enter your PIN and then send
*. You will receive a transaction confirmation SMS from yuCash
*. You will also receive a complimentary confirmation SMS from StarTimes

Wait for a confirmation massage, The confirmation massage contains a transaction ID, in case your transaction went to a wrong account the transaction ID is used to find the Wrong account.

Guides in Buying StarTimes Decoder

Literally, there are two options while buying Startimes decoder. You can buy one that you have to pay on a monthly startimes subscription or star times decoder that does not accrue monthly subscription charges.

Although, you can also switch from startimes decoder that accrue monthly subscription charges to Free to Air option. Before you do that, you will have to convert from Pay TV to free to air will attract a fee of Ksh 3400.

This is done through the convert bouquet. However, these prices change a lot and you can always confirm them at startimes website.

StarTimes Kenya decoder

StarTimes antennas prices

a. Antenna + 10m Cable = Ksh1400
b. The antenna + 15m Cable = Ksh1600
c. Antenna + 20m Cable = Ksh1800

Key Customer Care Contacts

A. Tel: +254719 077 077, +254719 077 000

B. Email: Inquiries:

C. Before purchase:

D. After sales:

E. Address is Victoria Towers, ground floor, Upper Hill, Nairobi

F. The Startimes Self Service:

G. Startimes Website:


1. What is my StarTimes account number?

Answer: Your account number is; The first eleven digits on the smart card which are indicated just under the bar code.

2. What is the StarTimes Business Number?
– Our Business Number is 585858

3. Does the change of bouquet happen automatically after I send money for a specific bouquet i.e Kes 500 for Basic, Kes 149 for Nyota, Kes 999 for Classic and Kes 1499 for Unique?

– The change of bouquet does not happen automatically and thus you are required to dial *858#, select option 4 and follow the prompts.
– Alternatively, you can contact via our hotline number 0719 077 077 and we’ll change it for you.

4. I have not used my decoder for quite some time now. I would like to know if I will be charged for the months that I have not being paying for.

– StarTimes is a prepaid service and does not accumulate debts. In precise you pay then watch. (In this context, a Pay TV decoder).

5. Do you have any other payment methods apart from Mpesa?

Answer: We have various ways of which you can use to pay for your subscription. For example; Airtel Money, Eazzy 24/7, Equity ATMs, Cooperative Bank Mobile Banking, Visa, Yu Cash, Orange Money, I pay and Unipesa.
– You may also opt to visit either of our Business Halls across the country to make your payment.

6. I have sent money to 0719077077, what can I do since my account has not been activated?

Answer: Kindly call Safaricom for a reversal of the money to your M-PESA account since the hotline number does not receive any money directly then resend the money through our business number to your account number (smartcard number)

7. What is my smartcard number?

Answer: The smartcard number is the twelve digit number in the white box on the smartcard just under the barcode; Please note to only use the first eleven numbers as your account number.

8. I have just paid my subscription. for how long am I going to be covered with the amount I sent?

Answer: If the amount of money you sent is 500 and you are on basic package you will be covered for 30 days.

9. I have not been around for the last few months and now am back, am I going to be charged for the months I have not been paying for?

Answer: StarTimes is a prepaid service therefore you watch only when they pay for subscription.
StarTimes does not accumulate debts so you will pay and then watch

10. Decoder cannot power ON?

Answer: Follow the below procedures;
1. Ensure your power cable is tightly plugged
2. Ensure the power plug is correctly plugged into the power socket
3. Ensure the power light in front panel is ON
If problem persist or if further assistance needed, call our hotline number and a service agent will be assigned to you for further assistance or you can take the decoder to StarTimes business hall nearest to you.

11. How do I change my package?

Answer: You can call the call centre for assistance or you can:
dial *858# go to option change bouquet
Choose the bouquet

12. Am not getting the channel list. What do I do?

Answer: Make sure your Indoor/ external antenna is well connected. You can also change the position of your indoor antenna or increase the height of your outdoor antenna or adjust the antenna till the green light on the decoder is on. If problem persist call any of our hotline numbers and a service agent will be assigned to you for further assistance

13. Missing some channels

Answer: Adjust your antenna a little and Embark on AUTOMATIC SEARCH >>> Click on MENU button on your remote control, scroll to SYSTEM SETTINGS and press OK. In the list displayed, scroll to AUTOMATIC SEARCH and use the right arrow key to navigate to the YES and NO option. Select YES and press OK.
For further assistance call our hotline number and a service agent will assist you.

If you have any complains, please visit the official website that is aforementioned. Please, FBL is not associated with StarTimes TV!


  1. I want to change from classic to basic uic no. 02102283025

    • Hello Patrick, The change of bouquet does not happen automatically and thus you are required to dial *858#, select option 4 and follow the prompts.
      – Alternatively, you can contact via their hotline number 0719 077 077 and we’ll change it for you.

  2. Before U’wa Issuing 5 Int’national Channels 4 Free. Y’nt Now?

  3. my channels hv bn fomerted how will I do?

  4. can you pay a bouquet in installments

  5. I’ve not paid my decoder for several months, will it work if I start using it?smart card no. 01801762914

  6. I want to buy a startimes digital tv not a decoder, 40′ is how much?

    • Hi Meshack, almost all the TV come with inbuilt star TV decoders making it inventive as with one TV set you can watch many more channels just pay a reasonably priced access fee.

      The Startimes 32″ Digital LED TV is priced within N60k to N68k. Price may differs due to Locations of stores. Thanks.

      Your feedback is important to us.

  7. disapointed customer

    so disapointing. i have been calling since friday upto today,they never pick. today by spending credit worth 400/.in their adverts they never pick calls. ineffective,poor service

  8. I would wish to change my package from basic to nyota,since i have paid for nyota,,the sms option isnt working for me my card no.02128224749

  9. I need to change my recorder to bouquet. I cu no 021019168745

  10. i bought a nyota bouquet and it lasted for one week .is that normal?

    • According to their prescriptions, it is Monthly Plan, please it would be advisable to visit their Official Website and contact them through Live Chat.
      Thank you and your feedback would be appreciated.

  11. hi my card no is 021 2811 0746..I don’t remember if it has an active subscription..BT it has been like an year without using it.when I connect I get no signal..pls check for me…and then which monthly fee subscription had supersport..?

  12. Can I recharge for novela plus only

  13. please change my bouquet to nyota bouquet
    account number :01801541985

  14. Have paid but no channel till yesterday.. When i call customer care am told to wait 10 minutes… Up to now nothing so far.. 02133779629 my no.

  15. Janet Nasimiyu Mukhekhe.

    Hi am Janet Nasimiyu Mukhekhe.i just bought combo decorder n i had opted for nyota bouquet but n when i paid 260ksh.the safcom sms indicated that i paid for nova thus underpaid.i added 200sh more.but unfortunately i have not gotten startimes confirmation sms n the chanel have not bn activated .what do i do?

  16. 01801743830 change from weekly pay ment to that of less than 500

  17. Am on nyota but the signal is scattered ie some channels show in one direction while others on the other.Why is it so?Am at Moisbridge Kitale.No.02102348761.

    • Hello Benson, is the Antenna Pole directed to the right side?
      If you aren’t sure, then try contacting one of the Startimes Repairer.
      You response would be appreciated.

  18. Hi,I’ve paid Kshs.599 for Acc.01801745165 but still the channels which am viewing are those of NYOTA BOUQUET. What am i supposed to do coz i expected more channels.

  19. Hi my number is
    I want to pay for local channels onces per year how will i pay to you please

  20. I have paid weekly pay of 265 but only 200 has been accounted for. where do the rest go?

  21. Hallo team,on the decoder how do you know a program information details of that program like that of your counterpart option of info on the remote or otherwise.

  22. Hello am Julia from Nairobi how much do i pay for yearly subsciption of the nyota boquet??

  23. Kindly could you supply a decoder with VGA, HDMI and usb ports?

  24. My decoder does not show justice channel [02128377283]. Kindly assist.

  25. want to upgrade from nyota … what should I do apart from paying it?

    • Hello Oska, follow the below steps;
      1) Login, chose your smart card on Service page, press Bouquet button.
      2) Choose the Bouquet you want change to, and click the next button.
      3) Entre your decoder Number.
      You are done.
      Or click on this LINK.

  26. Are there super sport channels for watching football?

  27. I can watch the tv for about 10 min and then it shows no access, no signal, i switch off and on and this repeats again and again, please help decoder no. 02102025904

  28. stop over repeating episodes, its boring. why don’t u give us fresh episodes. we don’t recharge so as to view repeated episodes. very boring indeed!

  29. I have Free to Air Decorder. How much do i pay for one month subscription without interfearing with my Free to Air Services?

  30. How much am i surpose to pay for my Basic bouquet to watch for one full month?

  31. Hi is the combo decorder able to rceive HD channels even when I am using an antennae

  32. hallo..I want to change from nyota to basic what will I do ed don’t say paying or scanning I have already done it several times .02128418698

  33. Starting to hate startimes. You disconnect me and I’ve plaid and no picking calls. Very very disappointed customer.

  34. am on nyota banquet but I want to subscribe for kwese sports…what can I do please help

  35. can I pay for basic for only one month when I was using nyota
    only this month during the world cup and after I continue paying for nyota

  36. can I buy a Startime TV in instalment??

  37. Hello,some channels says that”no access smartcard not paired”what does it means and what am i suppose to do? Please help .no.02128184939

  38. Hello,please help some of the channels shows that”no access smartcard not paired” what does it means and what am i supposed to

  39. Hello, how much can i pay for my startime combo for a year

  40. iam in nyota bt some of my favourite chanels are lost
    animal programs
    ic 01801746491

  41. which is the best affordable package for sports,mostly football

    • I paid 599 for basic viewing thinking that it will run for 30 days, now an sms came yesterday notifying im due till 22 this month. My box is FTA (02102386432) but i decided to pay so i can enjoy more viewing.please help was i suppose to tranfer it from FTA or not

  42. Elvis Omondi Ochieng

    I have paid for my startimes but still can’t access channels

  43. Where can I buy a card for digital channels for gotv

  44. Hi, I have free to air star times decorder but wish to subscribe to basic for only this Nov & Dec months for my kids. then I change to free to air after holidays. Will it cost me for the changes, how do I do it please?

  45. Bundi Robert Thomas

    have paid today but you have noted update BASIC channels 01801834376

  46. Hellow.i want to Choose channels i like then pay them permanently without paying again. Is it possible?

  47. Please can l pay for my nyota bounquet in installments????? I don’t have the 259 at the moment

  48. Good day to you, Please i’m using StarTimes TV, but I lost the remote control while relocating from one place the another.
    Please how can I get another one.

  49. There is no star times frequency at Zimmerman in digital TVs, plz help

  50. I would like to buy a startimes smart card for my tv is that possible without the decorder itself?

  51. can i pay for my subscriptions using cash only

  52. This StarTimes has lost some channels 02102237449 like Citixen,NTV, K24 na zinginezo. Tafadhali muangalie mahali shida iko.

  53. please just help a person who have no job that prices is expensive if one month is 599/ why not divided by 30days so that you can pay 20/ per day then everybody will be possible to pay

  54. Be serious with your customers, I am not getting the sufficient survices I have paid for.

  55. Where can I buy the combo decoder?.

  56. Please we payed 299 and the channels we have received is four only what should we do our smart card number is 02128227519

  57. i paid for my classic package last week n now the decoder is saying.. no access smartcard no paired.. can u please help me… name kihanya, smartcard number.. 02101944112

  58. i paid for my startimes bouqet n it is still telling me no access smartcard not paired… smartcard number 02101944112… n pliz solve this problem once n for all… name Kihanya.

  59. i paid for my startimes bouqet n it is telling me No Access smartcard no paired.. accout number, 02101944112

  60. i’d liketo up grade from nyota to basic,how do i do?

  61. How do I get my decoder no.. Plzzz reply 0705145505

  62. I want to change my bouquet payment

  63. Daniel moyanje akhuyo

    My decoder has lost all the channels,01801596426

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