How to Scan/Find Missing Channels on GOtv & other solved Problems

Well, most people are busy enjoying and cruising their GOtv channel but many out there are just trying and doing their best to find the best solution to scaning or finding missing channels but all to no avail.

Today, FBL has decided to research and bring up some best solutions to the most difficult problems GOtv subscribers are facing. I sincerely don’t have everything with me, but with time and more questions coming while doing some other research, this page will be continually updated!

Are you in Nigeria, then you can visit the GOtv Page NG while the Kenyans can visit the GOtv Page Ke. We will our best to figure out more solutions to any asked questions.

Although, the best solution is to visit a nearby technician at your side or area many of them are reportedly charging much more cash than the service rendered, so it will be amicable if you could know a few tricks too. BE A PRO!

Finding Missing Channel?

Firstly, we are going to begin the least problems. After you must have to pay some certain amount either Monthly, Annually, or otherwise and you noticed that some channels aren’t working, the below steps will definitely help you.

Try this first;

Press Menu >>information Central >> OK >> info button (or i button) >> Press 7.
Automatically, the decoder will reboot and return to the FTI page.
Now select
– Language (English)
– Country (Nigeria)
– Antenna Power (OFF).
The decoder will re-scan.

Also, TRY THIS;

*. Holding your remote.
*. Press MENU
*. Then ADVANCED OPTIONS
*. Then INSTALLATION
*. Then TUNING
*. Then AUTOMATIC SCAN. Press the OK button to select each stage. By default, you will get 27 channels for GOtv and 37 channels for GOtv-plus.

While scanning lookout for “TV channels found” if the numbers are complete(57)it means your scanning was successful if not try scanning your decoder again.

When you are done scanning clicks on the “exit” button on your remote. And remember, do not any way, interrupt the scanning whether by switching OFF the decoder, Generator,, or whatsoever unless it is the outage of light.

And another thing you should do is to ensure that your Antenal which is placed outside should be in the proper Direction. Maybe, somebody can be inside while another is outside slightly adjusting the pole from one side to another side. This has helped me a lot.

gotv setting

E017-0, E48-32, E016 Error – The Decoder is not enabled for this channel

If you have this trouble, that such error occurred or be it a similar problem or whatsoever, please, it is advisable to switch it OFF and ON again, if it doesn’t work then;

SMS “RESET IUC number” to 4688. For instance, your IU number is 2018996383 then SMS in a text format like 2018996383 to 4688.

Another step is to Visit http://eazy.gotvafrica.com/?country=Nigeria Look for Clear Error Code on the Right-hand side, Enter your IUC NUmber Select the GoTVE16, Enter the Code Display. And click on Clear Error.

Press Okay to display the signal information, If No signal Display on Channel 23, Move to 24, 27, and then 46. To check if any of them has a signal. Then probably, you have to re-scan.

It has worked for many and may likely work for you still. Other little solutions to various problems include;

*. Ensuring that your antenna is firmly fixed on the RF IN port and signal strength is stable above 90%.

*. Check if Software is up-to-date – Menu > Information Central

*. Confirm if a Software upgrade is available – Menu > Advanced options > Decoder upgrade (If available, RED button below on screen to be pressed for download).

I can’t find channel 29 on my GOtv

You might be wondering why is channel 29 not showing on GOtv? but fortunately, you are truly on the right side to not just figuring out the cause but also finding the ultimate solution to it.

As we all know the Channel 29 on GOtv is the live reality show, as it is on Channel 198 on DStv. It is definitely an important channel right now, and we will try to find the best and quickest solution to this cause.

We suppose that your GOtv is activated, and you are probably subscribed to either GOtv Max or GOtv Joli. Since you can’t find channel 29, that means you are experiencing an error and viewing problem. There are a few solution recommendations. You can:

  • Login to your GOtv App to clear the error
  • Scan to get channel 29 on the GOtv decoder by following these steps:
    • Go to menu
    • (2) select the advanced option
    • (3) Select Installation
    • (4) Select Automatic scan and press the OK button
  • Use GOtv self-service
  • Use USSD by dialing *288*1# and clear codes
  • Reset your GOtv to start again, access that through the Menu Button and Installation, Channel 29 might show up.
  • If you are not sure, try disabling parental control. Go to MENU > Scroll to Parental Controls > OK/select to enable or disable
  • Contact any of the GOtv customer care representatives to get the problem solved
    • Call +2348039044688
    • Email GOtvNigeria@multichoice.co.za or dstv@nigeria.multichoice.co.za
    • Social media: Twitter, Facebook, Instagram.

The best and fastest way to reach GOtv is by Twitter, which is according to my experience. Well, when you reach out to them, explain your situation, and a solution to this will be provided. We advise that you contact them via any of the methods while completing the process.

How to Clear GOtv ERROR codes?

To clear error codes on GOtv, dial *288*1# from your mobile phone, respond with the correct details as required by the System.

Meanwhile, as a bonus, you can also clear error codes on Dstv, by dialing *288*2# from your mobile phone, respond with the correct details as required by the System.

The use of this Dstv shortcode allows you to clear E16, E17, and E30 errors on Dstv.

You can still contact them at;

Email: Kenya@gotv.co.za and Email:GOtv.Nigeria@ng.multichoice.com

178 thoughts on “How to Scan/Find Missing Channels on GOtv & other solved Problems”

  1. Helo Admin pls am having a problem with my gotv, I lost many channels and I ve scanned bt still no avail pls can u help solve dis problem

    Reply
  2. My gotv is not showing starlife channel on 23 again. “138-E:Service is unavailable” is written on it. Please what do am I going to do about it.

    Reply
  3. Please my gotv channels are not complet even when i press channel 5 it says invalid channel and i cant even press the number 1 botton in the remote control and ut.still saying invalid channel please help me.

    Reply
  4. I had stopped subscribing to GoTV but this month I decided to pay for it. I paid for max but keep loosing most of the channels I want. I have reset almost five times and re-scanned countless times but still the channels don’t show. Its frustrating.

    Reply
  5. I subscribe 3200 on my gotv yday but to my surprise it was not showing all the channels so what can I do with that pls

    Reply
  6. Pls we just subscribed our gitv yesterday
    But the channels are not arranged and complete
    What could be the problem

    Reply
  7. i have signal strength of 70% and quality 100%. But i can’t get all the stations when i rescan. Its prevents me from enjoying the package i paid for and this is quite frustrating . this has prevented me from subscribing and i really want to return but can’t get around it…..Please how do i solve this problem?

    Reply
  8. Hello I subscribed for Gotv plus but Zee world and other channels like mtv base etc ain’t showing, scanned it like 5times now still not showing I still don’t know why . On a norms how many channels should be on Gotv plus ..pls can you help me fix this. iuc: 7022454346

    Reply
  9. I just bought my gotv, after fixing everything, though I got non stable 28-18 strenght and 90% quality…I now discovered that a lot of channels has been missing there, most especially African magic ‘Yoruba’ that my parents love to be watching is not there. Through d research av done, I kept rescanning it but still found 34 channels and not bringing the other channels.
    Pls, what can I do to make it show it all

    Reply
  10. I mistakenly reset my decorder instead of automatic research and have lost most of the channels.What should i do to recover them please?

    Reply
  11. All channels just stop working, and its shows the channel is blocked because it may not be part of your Package or your service has been suspended please what Should I do

    Reply
  12. Channel no 2 just stop working,it’s shows the channel is blocked because it may be not be part of your package or your service has been suspended.why is it like that

    Reply
  13. Hello , My gotv keeps telling me first time installation since yesterday. Till now and its still not working.. What can I do

    Reply
  14. Good day my channel wasn’t showing so I mistakenly press reset button and it lost my channels and I cant get them back, I tried the following things mentioned here yet no progress please help me

    Reply
  15. My decoder was not giving us clear view so I reset it, and worse thing all the Chanel’s that we were watching before (74) channels or more were all gone and what we found after the reset is just 9 chanels, please what do I do to get my channels back???

    Reply
  16. I try to scan my gotv but there is nothing like ‘turning’. What i have in installation are:
    1. Active Antenna
    2. Automatic scan
    3. Reset.
    What should i do?

    Reply
  17. hello,my super sport channels are not showing on my decoder,I have adjusted the Aerial until the strength is at 90.what should I do next?

    Reply
  18. Hello, Admin it’d been long I recharged my gotv as I just recharged today it’s keep on showing me signal quality locked. Pls what do I do to rescue this situation. This is my iuc4613029630

    Reply
  19. Am Maureen
    I have all channels apart from zeee world
    Am in Uganda n it’s showing me that the channel is not available n it’s blocked in Uganda
    I need help pliz

    Reply
  20. i just bought d gotv this is my first time of using it. have been searching for station no station found. .can i subscribe first before i search or search for station first. .

    Reply
  21. Good day, please my gotv decoder started showing decoder upgrade, i tried upgrade severally but it keep showing error code (SIG) and now it shows only 37 chanels instead of 57 that has been showing before. Please what do I do? Thanks

    Reply
  22. i always on my decoder only for it to show only 27 channels instead of all the channels
    what do I do now cause its already making me angry
    please tell me what to do to get all my channels back

    Reply
  23. My gotv was showing up to 64channels when I bought it. but when I recharged I’m but got a few channels the most important bbnaija is not showing and zelly world is giving me seriously problem please wat should I do ?

    Reply
  24. My gotv decoder isn’t working, it’s displaying “no channels found” after scanning and this started yesterday evening. Please what’s the solution sir?

    Reply
  25. My gotv isn’t displaying any channel at all. Once it finished scanning then it will display “no channels found” this problem started yesterday evening. Please what’s the solution?

    Reply
  26. I renewed my subscription last week(24th of Oct) and yesterday (31st of Oct) it started showing E16 error, that my subscription have expired. Pls help me out

    Reply
  27. My gotv was showing 60channels when I bought it but when I recharge I only got few channels the most important one which is star life and bbnaija is not showing and now I think someone formated it and it now giving me just fourteen channels what should I do

    Reply
  28. Hello, please how do I resolve my incomplete Gotv plus channels. I have 36 channels instead of 64 channels. Thank you.

    Reply
  29. My decoder is just scanning on 33 channels and have tried the re-setting so many times and is still same. It is not showing zee world pls help

    Reply
  30. Hello please I subscribe my gotv plus yesterday night through vtpass up till now it is not still working and what can I do to make it work

    Reply
  31. Please help me out on this I bought my go tv decoder recently but I tried to unscramble it using the USB option and when I click on the decoder upgrade it shows current status up to date so what should I do????

    Reply
  32. Hello friend help me out on this I bought my go tv decoder recently but I tried to unscramble it manually using the USB option but whenever I click on decoder upgrade it shows current status up to date so what should I do??????

    Reply
  33. I just bought my gotv and only 37 channels are showing, I can’t find zeeworld(25),channel 2 and others,, what could be the problem?

    Reply
  34. I just bought my gotv and not all the channels are showing..especially zeeworld,africa magic etc.. It’ keep saying invalid channel when I enter the channel number (25,2,9)

    Reply
  35. Good evening Admin, I observe that for 3days now my gotv isn’t loading, the CH and MHz reads but the no station doesn’t load. Please what could be the possible problem?

    Reply
  36. Most of my channels are missing like africa magic epic,nickelodeon and others…basically it keeps scanning 41 channels instead of 64 which is total package for the gotv max bouquet

    Reply
  37. I received an upgrade alert from gotv. So when I tried to upgrade my decoder I received an error message like this “Update Error (code = SIG).

    Reply
  38. I just bought a new Gotv max and I’m getting only 36 channels signal strength is 52% and my neighbor has 62 I need help

    Reply
  39. I recently subscribed for N3800 which I believe to be full subscription, but I can’t get all the channels. The main aim of subscribing is to watch the ongoing World Cup games. I’ve done everything to make it work but all to no avail, I need your help please. Thank you!

    Reply
  40. Hi, I’m Pelumi. Please I just subdlscribed to the gotv plus package which is supposed to bring up sport channels but it’s not bringing up any sport channel. I’ve rscanned severally, please what do I do

    Reply
  41. Hello Admin Am Biodun, my Gotv is not showing channel 36 that is meant for showing the Russia 2018 world cup. I’ve scan severally but yet not showing the channel. what should I do?

    Reply
  42. how do I check the signal strength of my gotv. after payment it is not getting any Chanel. I need to confirm the signal strength first

    Reply
  43. Hello Admin,
    I just bought GoTV that has been used i tried to set it in my house but on signal it gives me 0% quality 0% but there is a word said unlocked is it ok ?.

    Reply
  44. I have scanned over and over but it gives me 49 channels yet at first it used to give scan about 92 channels. And I have tried all methods but it still refuses. Please what should I do?

    Reply
  45. I resest my gotv decorder and channel 17 and 18 stop showing I HV scan and scan but Ita still not displaying what should I do

    Reply
  46. Hello, my Gotv only scans 41 channels and it is not showing Africa Magic Yoruba which is why I subscribe. I have reboot and scan severally yet no result

    Reply
  47. Pls my bbnaija is not showing. I send my iuc number, does several things but still not showing. Have turned it off and on still not showing while other are showing

    Reply
  48. Please my gotv is airing just 25 channels instead of 57 channels thereabout kindly help me fix it here is my iuc no 2028993583 please
    Thanks

    Reply
    • Hello Blessing, the below usually fix the issue but if it tends to continues then try contacting a technician. \
      Follow the below steps first;

      Press Menu >>information Central >> OK >> info button (or i button) >> Press 7.
      Automatically, the decoder will reboot and return to FTI page.
      Now select
      – Language (English)
      – Country (Nigeria)
      – Antenna Power (OFF).
      The decoder will re-scan.

      Reply
  49. Please me got is airing just 25 channels instead of 57 channels or thereabout kindly help me fix it here is my iuc no 2028993583 please
    Thanks

    Reply
    • Hello Ehita, ensure that your Antenna is facing the right direct and then try following the below steps;

      Press Menu >>information Central >> OK >> info button (or i button) >> Press 7.
      Automatically, the decoder will reboot and return to FTI page.
      Now select
      – Language (English)
      – Country (Nigeria)
      – Antenna Power (OFF).
      The decoder will re-scan.

      If it persist, try contacting the nearest technician.
      Your feedback would be highly welcomed.

      Reply
    • Hello. Our favourite channels are all scrambled on the gotv but other channels are not. What does this mean and how do I rectify? I have tried the reset options you gave

      Reply
    • Hello Ifeoluwa, firstly ensure that your Antenna is set very well and then try following the below steps;

      Press Menu >>information Central >> OK >> info button (or i button) >> Press 7.
      Automatically, the decoder will reboot and return to FTI page.
      Now select
      – Language (English)
      – Country (Nigeria)
      – Antenna Power (OFF).
      The decoder will re-scan.

      Your feedback would be appreciated.

      Reply
  50. I just bought my GOtv, I have not use it before, I just want to use it now after two months of purchase. I have scan over and over following every instructions on the carton. But it kept on saying no station detected and when I click OK it takes me to signal strength which shows 0% and I tried to move the decoder for signal but still 0%. Please help

    Reply
    • Hello Ezekiel, the issue is the direction of the Antenna, it is not about scanning, if you can’t set the pole to a more functional direction, then you have to call a Technician to help you fix it once and for all.

      Reply

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