Well, most people are busy enjoying and cruising their GOtv channel but many out there are just trying and dong their best but all to no avail.
Today, FBL has decided to research and bring up some best solution to the most difficult problems GOtv subscribers are facing. I sincerely don’t have everything with me, but with time and more question coming while doing some other research, this page will be continually updated!
Although, the best solution is to visit a nearby technician at your side or area but many of them are reportedly charging much cash than the service rendered, so it will be amicable, if you could know some few tricks too. BE A PRO!
Finding Missing Channel?
Firstly, we are going to begin the least problems. After you must have pay some certain amount either Monthly, Annually or otherwise and you noticed that some channels aren’t working, the below steps will definitely help you.
*. Holding your remote.
*. Press MENU
*. Then ADVANCED OPTIONS
*. Then INSTALLATION
*. Then TUNING
*. Then AUTOMATIC SCAN. Press OK button to select each stage. By default, you will get 27 channels for Gotv and 37 channels for Gotv-plus.
While scanning look out for “TV channels found” if the numbers are complete(57)it means your scanning was successful if not try scanning your decoder again.
Once your done scanning click on the “exit” button on your remote. And remember, do not in anyway, interrupt the scanning whether by switching OFF the decoder, Generator or whatsoever unless it is the outage of light.
And another thing you should do is to ensure that your Antenal which is placed outside should be at the proper Direction. Maybe, somebody can be inside while another is outside slightly adjusting the pole from one side to another side. This has helped me a lot.
E017-0, E48-32, E016 Error – The Decoder is not enabled for this channel
If you have this trouble, that such error occurred or be it a similar problem or whatsoever, please, it is advisable to switch it OFF and ON again, if it doesn’t work then;
SMS “RESET IUC number” to 4688. For instance, if you IU number is 2018996383 then SMS in a text format like 2018996383 to 4688.
Another step is to Visit http://eazy.gotvafrica.com/?country=Nigeria Look for Clear Error Code at the Right hand side, Enter your IUC NUmber Select the GoTVE16, Enter the Code Display. And click on Clear Error.
Press Okay to display the signal information, If No signal Display on Channel 23, Move to 24, 27 and then 46. To check if any of then has signal. Then probably, you have to re-scan.
It has worked for many and may likely work for you still. Other little solutions to various problems includes;
*. Ensuring that your antenna is firmly fixed on the RF IN port and signal strength is stable above 90%.
*. Check if Software is up-to-date – Menu > Information Central
*. Confirm if a Software upgrade available – Menu > Advanced options > Decoder upgrade (If available, RED button below on screen to be pressed for download).
You can still contact them at;
Email: Kenya@gotv.co.za and Email:GOtv.Nigeria@ng.multichoice.com