Well, most people are busy enjoying and cruising their GOtv channel but many out there are just trying and dong their best but all to no avail.

Today, FBL has decided to research and bring up some best solution to the most difficult problems GOtv subscribers are facing. I sincerely don’t have everything with me, but with time and more question coming while doing some other research, this page will be continually updated!

Are you in Nigeria, then you can visit the GOtv Page NG while the Kenyans can visit the GOtv Page Ke. We will our best to figure out more solutions to any asked questions.

Although, the best solution is to visit a nearby technician at your side or area but many of them are reportedly charging much cash than the service rendered, so it will be amicable, if you could know some few tricks too. BE A PRO!

Finding Missing Channel?

Firstly, we are going to begin the least problems. After you must have pay some certain amount either Monthly, Annually or otherwise and you noticed that some channels aren’t working, the below steps will definitely help you.

Try this first;

Press Menu >>information Central >> OK >> info button (or i button) >> Press 7.
Automatically, the decoder will reboot and return to FTI page.
Now select
– Language (English)
– Country (Nigeria)
– Antenna Power (OFF).
The decoder will re-scan.

Also TRY THIS;

*. Holding your remote.
*. Press MENU
*. Then ADVANCED OPTIONS
*. Then INSTALLATION
*. Then TUNING
*. Then AUTOMATIC SCAN. Press OK button to select each stage. By default, you will get 27 channels for Gotv and 37 channels for Gotv-plus.

While scanning look out for “TV channels found” if the numbers are complete(57)it means your scanning was successful if not try scanning your decoder again.

Once your done scanning click on the “exit” button on your remote. And remember, do not in anyway, interrupt the scanning whether by switching OFF the decoder, Generator or whatsoever unless it is the outage of light.

And another thing you should do is to ensure that your Antenal which is placed outside should be at the proper Direction. Maybe, somebody can be inside while another is outside slightly adjusting the pole from one side to another side. This has helped me a lot.

gotv setting

E017-0, E48-32, E016 Error – The Decoder is not enabled for this channel

If you have this trouble, that such error occurred or be it a similar problem or whatsoever, please, it is advisable to switch it OFF and ON again, if it doesn’t work then;

SMS “RESET IUC number” to 4688. For instance, if you IU number is 2018996383 then SMS in a text format like 2018996383 to 4688.

Another step is to Visit http://eazy.gotvafrica.com/?country=Nigeria Look for Clear Error Code at the Right hand side, Enter your IUC NUmber Select the GoTVE16, Enter the Code Display. And click on Clear Error.

Press Okay to display the signal information, If No signal Display on Channel 23, Move to 24, 27 and then 46. To check if any of then has signal. Then probably, you have to re-scan.

It has worked for many and may likely work for you still. Other little solutions to various problems includes;

*. Ensuring that your antenna is firmly fixed on the RF IN port and signal strength is stable above 90%.

*. Check if Software is up-to-date – Menu > Information Central

*. Confirm if a Software upgrade available – Menu > Advanced options > Decoder upgrade (If available, RED button below on screen to be pressed for download).

You can still contact them at;

Email: Kenya@gotv.co.za and Email:GOtv.Nigeria@ng.multichoice.com

About the author

FBL Admin

I am a Passionate Blogger.

26 Comments

    • Hello Mike, Kindly, Press Menu>Advanced Option>Installation>Reset press OK to clear an E48-32 Error!
      Or you check the antenna to see if it is connected very well.

  • I just bought my GOtv, I have not use it before, I just want to use it now after two months of purchase. I have scan over and over following every instructions on the carton. But it kept on saying no station detected and when I click OK it takes me to signal strength which shows 0% and I tried to move the decoder for signal but still 0%. Please help

    • Hello Ezekiel, the issue is the direction of the Antenna, it is not about scanning, if you can’t set the pole to a more functional direction, then you have to call a Technician to help you fix it once and for all.

    • Hello Stephen, Un-plug your GOtv from the power source, wait, in the next 10-miuntes, plug it back and try to connect it and see the result.
      If it doesn’t change, then try contacting a nearby technician. Thank you!

    • Hello Ifeoluwa, firstly ensure that your Antenna is set very well and then try following the below steps;

      Press Menu >>information Central >> OK >> info button (or i button) >> Press 7.
      Automatically, the decoder will reboot and return to FTI page.
      Now select
      – Language (English)
      – Country (Nigeria)
      – Antenna Power (OFF).
      The decoder will re-scan.

      Your feedback would be appreciated.

    • Hello Ehita, ensure that your Antenna is facing the right direct and then try following the below steps;

      Press Menu >>information Central >> OK >> info button (or i button) >> Press 7.
      Automatically, the decoder will reboot and return to FTI page.
      Now select
      – Language (English)
      – Country (Nigeria)
      – Antenna Power (OFF).
      The decoder will re-scan.

      If it persist, try contacting the nearest technician.
      Your feedback would be highly welcomed.

  • Please me got is airing just 25 channels instead of 57 channels or thereabout kindly help me fix it here is my iuc no 2028993583 please
    Thanks

  • Please my gotv is airing just 25 channels instead of 57 channels thereabout kindly help me fix it here is my iuc no 2028993583 please
    Thanks

    • Hello Blessing, the below usually fix the issue but if it tends to continues then try contacting a technician. \
      Follow the below steps first;

      Press Menu >>information Central >> OK >> info button (or i button) >> Press 7.
      Automatically, the decoder will reboot and return to FTI page.
      Now select
      – Language (English)
      – Country (Nigeria)
      – Antenna Power (OFF).
      The decoder will re-scan.

  • Pls my bbnaija is not showing. I send my iuc number, does several things but still not showing. Have turned it off and on still not showing while other are showing

  • My gotv showed only 28 channels and am even trying to upgrade but the thing is writing code=SIG. Please help me out

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