Diamond bank is literally among the top best Nigerian bank, and due to that, they have successfully provided various ways of reaching out to them.

On this article, you will learn how to reach out to Diamond, contact Diamond bank and layout your complains before their desk. And they are very quick to pickup your question.

Diamond bank customer care service number is just active, and vibrant among others. They have provided different ways to contact them.

Of course, they are bunch of reason why you need to contact your bank. Banks aren’t perfect and you as the customer isn’t perfect too.

You can contact your bank due to the reason that your Diamond bank transfer code has stopped working, cheque retrieval, cancelling of debit card when stolen, your bank transfer pin has been changed and many other numerous reasons.

Ways to contact Diamond bank?

You can also contact Diamond bank via Email, Live Chat, SMS and Social Media.

*. Phone number

*. Social websites like: Twitter, Facebook, Instagram

*. Email address

*. Live Chat

For your protection, please do not write your full 16 digit credit or debit card number in any correspondence with us.

Before you contact Diamond bank, please read this:

Please “mask” your 16 digit card number by providing the first 6 and last 4 digits when you write to us (e.g. 496029******1234). You should also never disclose passwords, PINs or Online banking security codes to any third parties. Diamond Bank would never ask customers for such information by email, phone or in person.

diamond live chat

Diamond Bank Customer Care Live Chat

The Diamond bank customer care live chat is quite easier, and much more faster. Where you can log on and chat with their customer care live and direct.

*. Go to Diamond live chat platform HERE.

*. Enter your name

*. Your email

*. Your phone number

*. Then enter your message, which most contain your account number.

Please when filling out the form, enter your name that is the same with your Account name. Your phone number must be associated with your bank account.

Contact Diamond back Online on Social media

Another platform of contacting Diamond bank customer care service is via social media. And twitter has been reported to be the fastest among them.

*. Twitter: @DiamondBankng

*. Facebook: DiamondBankNG

*. Instagram: @diamondbankng

Diamond Bank Customer Care Number

Diamond bank customer care number is 07003000000, while there is the (+2347003000000 outside Nigeria). If you’ve got any problem, please proceed by calling the aforementioned number.

Well, Diamond bank customer care service can also be called “Diamond Care” And the organization explained that “Diamond Care is Diamond Bank’s multimedia and interactive Contact Centre”

And they also boasts that Diamond Care phone lines are available 24/7 and you can speak with us in English, Pidgin, Hausa, Igbo, and Yoruba.

Support customer care

Diamond bank customer email

If you still insists, you can also contact Diamond bank by using the below contact email. Please read the instructions before messaging Diamond bank.

*. [email protected]

*. [email protected]

*. [email protected]

Diamond Bank Office

Diamond Bank PLC (Head Office, PGD’s Place)

PGD’s Place, Plot 4, Block 5, BIS Way, off Lekki-Epe Expressway, Lekki, Lagos

Telephone: +234-01-4489830, 0700-300-0000

Fax: +234-1-2619728

Always know that Diamond bank Swift Address is DBLNNGLA. And you can always visit any Diamond branch for more information.


  • Good day, I was debit 10,000 without paid using keystone bank ATM on the 21/12/2018. Which I went to a Diamond bank branch to complained severally but nothing has been done. I regret banking with Diamond ever since they migrated to Access Bank. I’m planning to sue them to court if they didn’t reverse the money before march end.

    • I sent 1000 airtime to someone and he didn’t receive it and he has called Mtn customer care and they said that the money didn’t come in so I want my money to be reverse back please

      • Please how do I get my statement of account to my e-mail instead of phone.because my phone was stolen and I need to know my statement of account via e-mail

    • I transfered 500 naira to 0233623218 at around 7:45am,I was debited and the money has not been credited in that account
      My account number is 0097844771
      Access bank
      Bingila tamarau-enetenane

  • I have not been able to use my mobile app, it keeps given me this error “Internal System Error” this is so frustrating. I have to go to the bank for small bank transfers. you guys need to get your act together.
    PS: This have been happening for 2 months now!

  • i made a withdrawn (3,100) form a POS (First Bank) on the 5th of march 2019. i was charge but i was not paid so i did it again the second time it paid me. now the first withdrawn, the money has not bonus back to my account i have a patient for some time, am not happy about it at all. i have gone to my bank several times and nothing has been done about it i even gone to the place where i made the withdrawment form until now nothing has been done please help me

  • Someone paid money into my account since Sunday 30th June, 2019 through Western Union Until now no alert

  • someone tried sending me money since on the the 2nd I have not received an alert and I even checked my account balance ,and they have Debited the person

  • Some issue me a cheque, on getting there the cashier wrote DCR on it, what is the meaning and why I didn’t get paid because the cashier refused to explain to me. What happened ???

  • Pls i used access bank pos and my transaction wsnt completed, but i was debited, since three days now am yet to see the refund, pls u guys should do somthing fast about this

    • Hello James, it usually takes days, or at least a week for failed debited transaction to be refunded. Anyways, if after a week, there is update from your own bank, then you have to reach your bank’s customer care service, either by calling, messaging or visiting them concerning the issue.

  • Please they debit me since last month and I was not paid have went to the bank to complain about this issue but not solve please help me out thanks

      • I want to do transfer on my phone but I’m unable to do it they ask me to contact my bank please I want you to make the correction for me so I can be able to make transactions in my convenience time and I want ID number for online mobile banking

    • Hello, if you haven’t receive the message or email, then check your Diamond bank account balance and if its not there. You can still wait through out this week, and if it still doesn’t appear, on 16th, Monday quickly lay your complains at the nearest bank address.

  • My concern is why would the body in charge of banks allow diamond bank to be debiting people and not refunding our money within the stipulated time, it shows they are incompetent and should not operate as a financial system, I was debited 3300 and 7000 on two occasions from a POS transaction, I already don’t put money into the account again

  • i want to contact you for a failed business transaction- I sent money on Monday the person has not received the money. I tried calling you, your phone is not going through neither is your so called live chat and the accompanying email. everything is grounded. how do you serve people like this? it is so annoying. please try and up your game. it is not every body that is playing some are very serious with their business.

    • Please understand that we are NOT AFFILIATED or ENDORSED with/by DIAMOND BANK. Contact the bank straight via their Twitter handle, calls, email or visit the nearest branch. Thank you.

  • I made a transfer 20,000 naira from wema bank account to my diamond bank account number 0096978855 yesterday but up till now I have not seen my account credited. Owolabi Olajide Stephen is my name

  • My using mobileApp just one day asking me my device not registered of which have been using and I tried to re register yet i didn’t receive the verification number and I continued three times I was finally disabled. So need urgent assistance

  • Tried recharging my phone and was debited 1,000 naira but didn’t get the airtime niether did the money reversed. This happened on the 20th of October.

  • please someone send me some money since almost five days ago now and I have not been credited in my account and I have made a complain through the customers care service and yet they have not found any solution about it

  • I want to complain that someone send money to my account but i did not see the alart. I don’t know if the money have enter

  • Please I want you to help me close my esusu account and then credit the money in the account back to my account. Thanks.

    • Please Godwin, we are not affiliated with Diamond bank, but you can either contact Diamond Bank via any of the above ways. Or you can easily visit the bank address and ask them to do this.

  • I made a transfer to someone on friday and up till this present moment the person is yet to get it , honestly your banking system is the most worst ever since the merger .lodged several complains and nothing is yet to be done on it …pls am asking for your kind response on how to get this solved .cause i wont mind creating a scene if i should go back to the banking hall even at the detriment of ……..

  • The send money to me from pos since money , the money refuse to drop and i need my money have been using my ATM to see if the money is there . till now i dont see any money in my account

  • I want to do transfer on my phone but I’m unable to do it they ask me to contact my bank please I want you to make the correction for me so I can be able to make transactions in my convenience time and I want ID number for online mobile banking


    • Hello Rita, if the money has been deducted from your account. Please, do understand that Diamond Bank may not be the cause. I suggest you login to your DSTv Dashboard account and clear that error message. Thank you.

  • Good afternoon. my name is Okechukwu O Okemini with account number 0103688230 I tried to buy airtime of 1000 from my access bank account with my phone the respond that i got was connection problem or invalid MMI code which made me to try it again without any positive result. only for me to be debited three times three thousand naira ( N 3000) by access bank 30 minute later yet my line was not credited.

  • I want to make a standing order on my account and I went to the branch, they are requesting a letter from the beneficiary bank even when I have the remita. Is this right? And I need this to be done immediately… Its my account and I have that right

  • i lost my phone and i want to have my account number before i go to the bank next year….. this is my new phone number 08126278370

  • I lost my bvn number. I registered under diamond bank. D number i used in collecting my b.v.n number has been issued to another person. I really need b.v.n number to open my account

  • Good evening.. pls money was transfer into my account ,since afternoon and i have not received it ,also another one came in i receive alerts but didn’t see the money in my account pls ungentle need the money .

  • I just received a debit alert on my phone without making any withdrew and my ATM card is with me. Pls what could av happened.
    The message started with a code which reads; EXRVS/ some digit numbers.

    Pls I’m very far from a bank location. What do I do??

    • Don’t worry, the money should be refunded within one-two business days, but it doesn’t appear, call the customer care. Ensure that your MasterCard isn’t in the wrong hand.

  • good morning my name is okeke victoria anazogini please i need to open my diamond bank mobile app and i have go to diamond bank get my internet banking id and also fill form for the mobile app and also tom printing on 24 /1/2020 and i have not receive my registering code and am not in Nigeria now so if i try to open it is telling me that my user profile is not allowed to be used on the app this my account number 0092736945 please tell me what is the problem because am not in Nigeria and i need the mobile app

  • Good day here! I made a top up on my go tv account on 30/01/20 through diamond mobile bank and I was told error but my account was debited but my go tv account wasn’t credite( my account number is (0103230983) I also wasted #500 airtime in the course of reaching u through phone number I can’t believe this

  • Good evening,pls I have been having series of debt alert and I have been calling customer care line no response. Pls I need an assistant.

  • I won 2400,Baba ijebu premier loot. I want to transfer to other bank the method has changed,and please forget my account number ijust remember 7788—-203

  • Please I forgotten my online banking ID and password how can I get it back… And i don’t have atm card

  • Sincerely I am not satisfy with the way you people are handling complaints on refund of money of failed transactions, I tried to load one thousand naira 9mobile card I was debited and d airtime was denied and I complained Several times yet to no avail despite d fact that SMS was sent to me that my complaint has been resolved. This is fraudulent and uncalled for. If my one thousand naira is not refunded I will tell d whole world about it.

  • Please money had been removed from my account almost 78,000 naira please do something about it. I did not give out my personal information no my card details to anybody so please check your system

  • My mom send me 90000 yesterday to help stay safe from covid-19 but right now i can’t do any transaction even use the ATM machine

  • Good morning.Please am one of the npower beneficiary some people were paid yesterday and up to now and I’ve not seen my money in my account I did not get any alert I’ve checked my balance several times and I did not see anything,I was told that is from my bank so that is why I am complaining now.Please you people should help me out with the issue.My Account Number is 0024303111.ugwu Christopher chinedu.service accounts.the Amount is #30.000 from npower.for th month of march.Please am looking forward to hear from u soon.

  • I sent money to my brother and he did not see it for five days now and the money has not bounce back I need to call the bank manager but I don’t have the number

  • Hello Good evening, i check my account balance this evening and i discover that there was a debit of 1128 for card and i didn’t know the kind of card they debited that money for because my first card they made for me the time i opened my account in 2019 December to 2020 early January they couldn’t gave me my ATM card before i travel until now and they dented me another money for it, oh noo i want you guys to explain to me better about this because i can’t bear this nonsense anymore.

  • I hv been disactivated from using my mobile app transfer because of constant trial of changing device settings and am living outside the country

  • I was sent a message saying that I requested to Change my number and email which I didn’t please what can I do because I don’t want to change anything

      • Scammers koh,when you take people’s money without the persons consent is also scam dont YOU people know that? ? I use mobile app to do my transactions so why will you people take my money and said card issurance ?? For the past 2years I nevet visited your diamond what Ever, so why take my money?? other banks don’t force ATM its always at your convince, why is diamond bank management forcing me to come and sit in growd of over 400 people in this pandemic?? Now you people took my money and I did not even get the card cos it not save my money is gone what are you people? ?

    I made a transaction with access bank ATM @ with God POS on the above mentioned date and time, the transaction was denied but i was debited immediately. I have logged this complaint with your customer care via phone call and i was replied that the transaction will be reversed on April 30, 2020.
    To be assured that the money will be refunded, i called customer care yesterday and told me that the transaction will be reversed in seven working days. Please to avoid escalating issues, use your good office to do the needful. Account number: 0049326452.

  • Good day I download diamond App and I want to register it and to make use of it pls help me and show me how

  • I don’t get alerts on my my account details anymore, so I want to know if my account is still working

  • Please I was debited 1000 yesterday without receiving the money …please I need it reversed immediately please

  • I recharged my dstv 2 days ago twice but the money didn’t drop in my dstv account. And till now haven’t received my money back, what is really happening?

  • please i have someone that wish to send me money through western union, so what do i need to receive this money?

  • i want to start a P O S business with your bank, i.e i wil buy a P O S from your bank but all i need now is, how much will the bank charge me in every transaction and how much will it cost me to purchase the P O S machine ?

  • I recharged my line twice and nothing was credited but I was debited and uptill now it hasn’t heen reverse, this is not the first time it’s happening, I guess it’s the right time I stop using this bank

  • I recharged from my bank account…I got debited and I haven’t seen the credit on my phone…it’s been hours now

  • I onced used diamond mobile app which i forgot the password but now i want to start using the app again,i still remember my banking ID but after inputing acct no, ID it tells me THAT MY PROFILE IS NOT ALLOWED TO BE USED ON THIS APP.please quick reply

  • Good evening my name is Iniobong Joseph Asuquo,please,i open account with access Bank, have gotten the account number, but have not received my BVN number, even with my ATM card, but the have debited money for the ATM card, please try and do something about that.

  • I wanted to transfer money to my daughter’s account and mistakenly recharged my Phone (#20,000). I called MTN and they requested for ID which I’ve given them and they have forwarded the whole info to Diamond bank,until now diamond bank have not reversed my money and i just put to bed. Diamond bank i need my money ooooooooo

  • Please what’s the meaning of the message I keep getting after transfer failure?

    “No credit or debit passed at the moment, please try again later.”

  • Good morning. Pls i cant do transfer using USSB code. Each time i put *426#, it wil bring out four options like: 1) open account. 2) payday loans. 3) Access money. 4) DIamond xtra. Unlike normal options it do bring b4. Thanks n do the needful pls.

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