Access Bank Customer Care: If you have any issue or complaints concerning the services of Access Bank Plc, and you are looking for the fastest and easiest way to contact the bank, then you are actually in the right place. Because, we have provided different platforms that can be used to quickly reach their customer care services.

They are bunch of ways, that you can use to contact the bank, either via online or offline. There is the Access Bank customer care mobile phone, line, live chat, Email, Social media platform like Twitter or Facebook. Possibly, you can also visit their nearest bank branch near you.

Well, they are bunch of reasons why you must contact your bank. From transfer failure, to BVN checker, card lost issue, ATM card not working, not receiving sent cash and many other services failure. Anyways, you can reach them quickly from any method used below.


Via Mobile Phone Number

Access Bank customer care line or mobile phone is +234 1- 2712005-7, +234 1-2802500, 07003000000 and you can also reach them at 01 280 2500.

This is their official phone number that you can possibly used to contact them quickly. Using phone number is quite annoying, as you have to wait for few minutes, if not an hour before your time reaches. Anyways, it has also proven to be the best among the rest.

Via Social Media

You can contact Access Bank customer care via Twitter at @accessbank_help, while the @myaccessbank provide financial services to people that love financial success, music, food & the good life.

Like it or not, but Twitter is the best platform that you can easily use contact virtually any company right now, they provide 24/7 help via their official Twitter handle.

On Facebook, you can quickly contact them via @AccessBankPlc. Facebook might not stand as the best place, but it is definitely another easiest platform to reach their customer care service.

Also Read: How to activate and register Access Whatsapp Banking in Nigeria

Via Email and Live Chat

You can send Access Bank customer care service a message containing your name, complaints, issue, account number to [email protected] or via Live chat HERE.

Sending message via email is quite amazing, but the Live chat comes third after using either phone number or social media platform. Anyways, Live chat has to do with staying on the internet still your issue is resolved, usually takes about 5minutes to 20minutes.

access bank customer care

Ombudsman Contact details

There is the Ombudsman also, which provide a free service and investigate complaints that haven’t been solved by the organisation complained against. If your complaints hasn’t been met to your satisfaction, then you can possibly put them on call:

Access Bank Plc., Head Office
Plot 999c, Danmole Street
Off Adeola Odeku/Idejo Street
Victoria Island, Lagos, Nigeria.
Email Address: [email protected]

Access Bank claims that their contact center is a world-class customer interaction center which offers you 24/7, real time information and assistance with your accounts from anywhere in the world. Well, we are still yet to confirm that.

About Access Bank

Access Bank, is a Nigerian multinational commercial bank, owned by Access Bank Group. It is licensed by the Central Bank of Nigeria, the national banking regulator.


  • Am stranded here.i want to do ussd transfer on my phone is not going,i have went to the bank for more than three times all to no avail,the last time i went there then instruct me to go and use there outside telephone i called that keeping on ringing without any positive result kindly help me over it even if its used kindly help me am stranded,am on a seek bed i want get some drugs

  • Good day, I was debit 10,000 without paid using first Bank P.O.S on the 2nd/August/2019. The money have not been reversed back to my account. Here is my acct information: Chimezie chuks ozadinma..acct number: 00710..592..pls, I want you to look into this details…. It very on unfair for the this action from the bank.

  • Hi I made a transfer to a wrong account this evening
    My account no 0080089224
    The wrong account I transfered to is first bank 2023474101 fashola saliu Abbas amount is N12200

  • Good morning my name is kamilu adeniji qossim 25 thousand naira was paid into my account 0006808685 by 7 30 pm yesternight I couldn’t see the alert till now

  • I Anifowose Yusuff Olalekan with the access account number 0013481625 sent a sum of #2,000 to a G.T.Bank account 0139251501 Oluokun Kudirat Toyin on 24th September,2019 and the beneficiary is yet to see the money and the money is not refund to my account.

  • Why is Access Bank Aguda, Suru-Lere branch asking customer to come back after 4 working day just because BVN name is having third name while the Receiver’s name is not having Third name.what makes is more annoying is that this same issue was demanded to be resolved previously by the same branch for the same purpose. Apparently, the Branch didn’t resolve the issue then. asking customer to come back the after 4 days is not fair when issue can be resolved same day. can someone urgently assist with this, please.

  • Good Afternoon,please i was debited (60,748) on online failed transaction since second of this month till now, i have call the customer service line for several occassion but they keep telling they are working on my complain, my acct details 0003101684. Ijale Friday Igbang. requset urgent attention on the reviser of my money.

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